Why DeskPRO Cloud
Let us handle the technical details so you can concentrate on great service
- Hosted by us
- Instant setup, no need for technical skills
- Popular with organizations of all sizes
- Keep your existing support email addresses
- Hosted in a data center with SSAE 16 physical security
- We handle all backups and updates
- Monthly or annual billing - flat fee for all features*
- Choice of hosting jurisdictions to comply with data protection & privacy legislation
- US datacenters are fully Safe Harbor compliant
- Secured with SSL encrypted connections. IP whitelisting for agents and admins
- Hosted at yourcompany.deskpro.com or your own domain
- Same features as On-Premise
- 99.9% uptime guaranteed
No need to pick a plan
We don't lock our best features behind an expensive 'enterprise' price plan. With DeskPRO, whatever size of license you buy, you get access to all features, now and in the future.
- One price includes all features
- Fast, high quality support included
- No hidden fees for updates or maintenance
- Equivalent to $100+ per month plans from competitors
- Simple per-agent pricing
- No limits on numbers of tickets or users
FAQ
What is an agent?
An agent is a person in your organization who receives and handles support requests or administers the helpdesk itself. Pricing is per agent with no other limits on the number of users/customers, tickets or anything else.
Can I change the number of agents?
Yes. You can increase or decrease the number of agents at any time. Your next monthly charge will reflect changes to the number of agents on your account.
How do I pay for Cloud?
For standard monthly billing, enter your credit/debit card details in the billing area of your Cloud account (the $ icon at the bottom left when you're logged in as an agent or admin).
Can I choose annual billing for Cloud?
Yes. If it's more convenient to pay annually, you can buy a year of Cloud service in the billing area of your Cloud helpdesk. We can accept non-card payments for annual billing (checks, wire transfer/ACH, PayPal).
If you need to add extra agents before your next billing period, you just pay a pro-rata fee.
Is DeskPRO Cloud secure?
Absolutely. We use bank level security practices to ensure your data is kept fully secure.
Can I switch between Cloud and On-Premise?
Yes, you can switch either way at any time.
How does updating Cloud work?
We'll automatically update your helpdesk a few days after a new DeskPRO version is announced. Most updates add new features and improvements; if we're making a major update, we'll provide details within the agent interface.
Can I cancel?
You can cancel at any point. There is no minimum period. Simply cancel your account before your next billing date and you will not be charged again.