Email
Chat
Voice
Social
Understand both customers and agents with actionable reporting and analytics.
Help your customers help themselves with a self-service knowledgebase and portal.
Seamlessly integrate your helpdesk with 750+ other software applications and services.
Collaborate effortlessly with your teams using instant messaging and notes.
All the best helpdesk features on your iOS or Android mobile device.
The most powerful and sophisticated helpdesk features, all for one price.
Are you a scrappy startup or a global powerhouse? It doesn’t matter.
Get all Deskpro features for one price.
Transform mundane customer interactions into meaningful conversations, regardless of the channel.
Ensure every email conversation is owned, transparent and resolvable.
Connect immediately to your customers with responsive and engaging live chat.
Bring 21st century customer experience to your phone support, using our built in call center software.
Provide customers with the support they need, on the platforms they love most.
Understand both customers and agents with actionable reporting and analytics.
Help your customers help themselves, with a custom self-service knowledgebase and portal.
Integrate your helpdesk seamlessly 750+ other software applications.
Collaborate effortlessly with your teams using Instant Messaging and Notes.
All the best helpdesk features, from almost any mobile device.
We provide the world's leading organizations with exactly what they need to deliver outstanding customer support.
FIND OUT MOREWe know choosing a new helpdesk solution can be a bit of a tricky process, so we do everything we can to make sure you're able to provide unforgettable customer support from day one.
No need to compare complicated price plans. Our powerful software contains all the features and capabilities you expect from a helpdesk, at one simple price.
A single, beautiful helpdesk interface
Manage tickets across every channel
Encourage self-service with a rich knowledgebase
Live Chat for instant and responsive support
Understand performance with in-depth reporting
Perfect two-click responses with Snippets
Collaborate with internal agent notes and IM
Choose between Cloud or On-premise deployment
Flexible portal branding to reflect your organization
Mass actions, macros and triggers for productivity
Filter, group, sort and label all support tickets
Help customers from any device with Deskpro mobile
Engage your customers with feedback forms
Define support levels with usergroups and permissions
Understand customers with CRM and message history
Capture business-critical information with custom fields
Out-of-the-box and custom app integrations
Provide international support with over 25 language packs
Bank-level software security practices
Seamless IT and website integration
Keep existing procedures and email accounts
Custom notifications for what matters most
Automatically recognize users from organizations
Turn emails and chat sessions into tickets
Easy-to-use custom app and widget framework
Route Live Chats to the right agent
Live Chat message preview as users type
Full-featured content authoring and publishing
Publish articles, news updates and resources
Automatic SLA monitoring and actions
Trigger ticket actions with Escalations
Extend the helpdesk with webhooks
Distribute tickets to agents evenly
Custom per-user and per-organization form fields
Log and track time or manage billing
Responsive design to fit any screen
Receive SMS alerts about important tickets
Allow users to rate crowdsourced feedback
Define password permissions
Single-sign on authentication
Assign agents and departments to tickets
Limit the visibility of tickets for different agents
Automatic translation of portal content
Global search to find important tickets in seconds
Full REST API framework for developers
Third-party authentication
Deflect tickets with suggested content
Assign and automate urgency scores to tickets
Full-editable HTML user portal
Lock tickets to avoid response collision
Multi-agent chat for swift customer resolutions
Track all agent tasks with internal to-do lists
Full control over security policies and access
Audit the helpdesk with an activity log
99.9% helpdesk uptime
Cut and paste images into responses
Easily send attachments with drag and drop
Automatic variables for personalised responses
Real-time ticket updates
Frequent and impactful product updates
No contract, setup or termination fees
Switch between Cloud & On-Premise at any time
See where users are on your site as they chat
Hassle-free file hosting
Satisfaction surveys
Automatic language detection for incoming emails
Host your portal on any domain
Put faces to names with Gravatar support
Log in with Active Directory/LDAP
Optional social media account login
An agent is a person in your organization who receives and handles support requests or administers the helpdesk itself. Pricing is per agent with no other limits on the number of users/customers, tickets or anything else.
Yes. You can increase or decrease the number of agents at any time. Your next monthly charge will reflect changes to the number of agents on your account.
For standard monthly billing, enter your credit/debit card details in the billing area of your Cloud account (the $ icon at the bottom left when you're logged in as an agent or admin).
Yes. If it's more convenient to pay annually, you can buy a year of Cloud service in the billing area of your Cloud helpdesk. We can accept non-card payments for annual billing (checks, wire transfer/ACH, PayPal).If you need to add extra agents before your next billing period, you just pay a pro-rata fee.
Absolutely. We use bank level security practices to ensure your data is kept fully secure.
Yes, you can switch either way at any time.
We'll automatically update your helpdesk a few days after a new Deskpro version is announced. Most updates add new features and improvements; if we're making a major update, we'll provide details within the agent interface.
You can cancel at any point. There is no minimum period. Simply cancel your account before your next billing date and you
will not be charged again.
An agent is a person in your organization who receives and handles support requests or administers the helpdesk itself. Pricing is per agent with no other limits on the number of users/customers, tickets or anything else.
You can buy your license with a credit card, a check, by PayPal or through bank transfer (including ACH).
We provide VM images and automated install scripts to make installation easy. You need basic system administration skills to maintain On-Premise helpdesk: if your organization does not have someone with
the required skills, we recommend Cloud.
You can increase the number of agents at any time and simply pay the difference in a pro-rata fee: to add 10 more agents halfway through your annual billing period, you'd pay half the annual fee for 10 agents.
Absolutely. Deskpro can be configured work with your firewall, VPN and intranet; only allowing access to users who log in using your secure network. We also use leading third-party protection to minimize the risk of our solution being affected.
Yes, you can switch either way at any time.
As soon as a new release is available (about once a week), you can update your helpdesk to the latest version using our one-click installer. Most updates add new features and improvements which are outlined in our release documents. If we’re making major changes, we’ll provide details within the software itself, including the option to switch beta features on/off.
You can cancel at any point. The minimum period for Deskpro On-Premise is 12 months. Simply cancel your account before your next billing date and you will not be charged again.
