Simple, fair, and affordable pricing

The most powerful and sophisticated helpdesk features, all for one price.

Choose your deployment

Are you a scrappy startup or a global powerhouse? It doesn’t matter.
Get all Deskpro features for one price.

Deskpro Cloud

Cloud is our hosted service.
We run your helpdesk.

per agent/per month

START NOW

On-Premise

Run your helpdesk on your choice of server infrastructure.

per 10 agents/per year

BUY NOW

Are you a scrappy startup or a global powerhouse? It doesn’t matter.
Get all Deskpro features for one price.

Everything you need to deliver world class customer service

Bring together all you conversations with customers across multiple channels into one powerful helpdesk.

Trusted by the best

We provide the world's leading organizations with exactly what they need to deliver outstanding customer support.

Deskpro clientsDeskpro clients FIND OUT MORE

Why Deskpro?

We know choosing a new helpdesk solution can be a bit of a tricky process, so we do everything we can to make sure you're able to provide unforgettable customer support from day one.

  • No contract administration or termination fees
  • Support from a team of friendly helpdesk experts
  • Regular product updates and full access to all Deskpro features
  • Your choice of deployment - Cloud or On-Premise
  • Migrate your helpdesk from your current provider to Deskpro for free

Everything you need to deliver an outstanding customer experience

No need to compare complicated price plans. Our powerful software contains all the features and capabilities you expect from a helpdesk, at one simple price.

A single, beautiful helpdesk interface

Manage tickets across every channel

Encourage self-service with a rich knowledgebase

Live Chat for instant and responsive support

Understand performance with in-depth reporting

Perfect two-click responses with Snippets

Collaborate with internal agent notes and IM

Choose between Cloud or On-premise deployment

Flexible portal branding to reflect your organization

Mass actions, macros and triggers for productivity

Filter, group, sort and label all support tickets

Help customers from any device with Deskpro mobile

Engage your customers with feedback forms

Define support levels with usergroups and permissions

Understand customers with CRM and message history

Capture business-critical information with custom fields

Out-of-the-box and custom app integrations

Provide international support with over 25 language packs

Bank-level software security practices

Seamless IT and website integration

Keep existing procedures and email accounts

Custom notifications for what matters most

Automatically recognize users from organizations

Turn emails and chat sessions into tickets

Easy-to-use custom app and widget framework

Route Live Chats to the right agent

Live Chat message preview as users type

Full-featured content authoring and publishing

Publish articles, news updates and resources

Automatic SLA monitoring and actions

Trigger ticket actions with Escalations

Extend the helpdesk with webhooks

Distribute tickets to agents evenly

Custom per-user and per-organization form fields

Log and track time or manage billing

Responsive design to fit any screen

Receive SMS alerts about important tickets

Allow users to rate crowdsourced feedback

Define password permissions

Single-sign on authentication

Assign agents and departments to tickets

Limit the visibility of tickets for different agents

Automatic translation of portal content

Global search to find important tickets in seconds

Full REST API framework for developers

Third-party authentication

Deflect tickets with suggested content

Assign and automate urgency scores to tickets

Full-editable HTML user portal

Lock tickets to avoid response collision

Multi-agent chat for swift customer resolutions

Track all agent tasks with internal to-do lists

Full control over security policies and access

Audit the helpdesk with an activity log

99.9% helpdesk uptime

Cut and paste images into responses

Easily send attachments with drag and drop

Automatic variables for personalised responses

Real-time ticket updates

Frequent and impactful product updates

No contract, setup or termination fees

Switch between Cloud & On-Premise at any time

See where users are on your site as they chat

Hassle-free file hosting

Satisfaction surveys

Automatic language detection for incoming emails

Host your portal on any domain

Put faces to names with Gravatar support

Log in with Active Directory/LDAP

Optional social media account login

Frequently Asked Questions (Cloud)

What is an agent?


An agent is a person in your organization who receives and handles support requests or administers the helpdesk itself. Pricing is per agent with no other limits on the number of users/customers, tickets or anything else.


Can I change the number of agents?


Yes. You can increase or decrease the number of agents at any time. Your next monthly charge will reflect changes to the number of agents on your account.


How do I pay for Cloud?


For standard monthly billing, enter your credit/debit card details in the billing area of your Cloud account (the $ icon at the bottom left when you're logged in as an agent or admin).


Can I choose annual billing for Cloud?


Yes. If it's more convenient to pay annually, you can buy a year of Cloud service in the billing area of your Cloud helpdesk. We can accept non-card payments for annual billing (checks, wire transfer/ACH, PayPal).If you need to add extra agents before your next billing period, you just pay a pro-rata fee.


Is Deskpro Cloud secure?


Absolutely. We use bank level security practices to ensure your data is kept fully secure.


Can I switch between Cloud and On-Premise?


Yes, you can switch either way at any time.


How does updating Cloud work?


We'll automatically update your helpdesk a few days after a new Deskpro version is announced. Most updates add new features and improvements; if we're making a major update, we'll provide details within the agent interface.


Can I cancel?


You can cancel at any point. There is no minimum period. Simply cancel your account before your next billing date and you will not be charged again.


Frequently Asked Questions (On-Premise)

What is an agent?


An agent is a person in your organization who receives and handles support requests or administers the helpdesk itself. Pricing is per agent with no other limits on the number of users/customers, tickets or anything else.


How can I pay for On-Premise?


You can buy your license with a credit card, a check, by PayPal or through bank transfer (including ACH).


How difficult is it to install and maintain Deskpro On-Premise?


We provide VM images and automated install scripts to make installation easy. You need basic system administration skills to maintain On-Premise helpdesk: if your organization does not have someone with the required skills, we recommend Cloud.


Can I change the number of agents?


You can increase the number of agents at any time and simply pay the difference in a pro-rata fee: to add 10 more agents halfway through your annual billing period, you'd pay half the annual fee for 10 agents.


Is Deskpro On-Premise secure?


Absolutely. Deskpro can be configured work with your firewall, VPN and intranet; only allowing access to users who log in using your secure network. We also use leading third-party protection to minimize the risk of our solution being affected.


Can I switch between Cloud and On-Premise?


Yes, you can switch either way at any time.


How does updating On-Premise work?


As soon as a new release is available (about once a week), you can update your helpdesk to the latest version using our one-click installer. Most updates add new features and improvements which are outlined in our release documents. If we’re making major changes, we’ll provide details within the software itself, including the option to switch beta features on/off.


Can I cancel?


You can cancel at any point. The minimum period for Deskpro On-Premise is 12 months. Simply cancel your account before your next billing date and you will not be charged again.