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multi-workspace help desk

Seamlessly switch between active help desks

Link multiple instances of your Deskpro help desk with workspaces.

Agents can seamlessly move between their different help desks, streamlining workflows, boosting productivity, and making navigation more efficient.

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enhance operational efficiency

Jump across multiple workspaces in a click

Empower your agents to work seamlessly across multiple Deskpro accounts by utilizing shared accounts in each of your workspaces.

Once logged in, agents can effortlessly switch between accounts in just two clicks, enhancing efficiency and productivity

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Keep different work segmented across each workspace

You can stay organized with each of your Deskpro instances accessible with two clicks. Transition between each independent workspace with ease.
Ticket Overview

Workspace switching

Seamlessly move between workspaces with simple transitions across multiple help desks.

Reply with complete context

Verify users and instantly get a holistic view of who you're talking to with our in-built CRM.

Omni-channel support

Capture every message across all support touchpoints in your centralized help desk.

Live Chat and Voice

Give your team more ways to engage so they can resolve problems faster.

Increase team productivity

Save time and reduce support costs with automation tools that boost productivity.

Workspace switching

Seamlessly move between workspaces with simple transitions across multiple help desks.

Reply with complete context

Verify users and instantly get a holistic view of who you're talking to with our in-built CRM.

Omni-channel support

Capture every message across all support touchpoints in your centralized help desk.

Live Chat and Voice

Give your team more ways to engage so they can resolve problems faster.

Increase team productivity

Save time and reduce support costs with automation tools that boost productivity.

Unique workspaces

Each workspace will retain its unique settings, preferences, and data, allowing you to tailor your workflow to specific instances.

Hassle-free collaboration

Guarantee effortless communication and coordination across different teams or departments in separate instances with effortless switching.

Smooth logins

Once you've signed in, moving between multiple help desks is easy. Removing the need to log in and out of accounts repeatedly.

Save time and effort

Streamline your multiple help desk workflows with the ability to rapidly move between different Deskpro instances from a unified interface.

Lite Agents

Extend access to the entire team

Create lite agents to involve employees from other departments in your help desk, enabling them to contribute and view essential information, while maintaining a reduced set of permissions.

Lite agents enable more efficient collaboration that expands the impact of your help desk, all at a lower cost.

Explore lite agents