Ticketing software for incredible customer support
Ticketing software is an effective and efficient alternative to managing support in shared email accounts.
Anytime a customer contacts you - be it through email, phone, social, or live chat - Deskpro turns each of these interactions into a ticket. Rules and automations can be added to these tickets to help your team perform at their best and build meaningful relationships with your customers - no matter how big or small your organization is.
Fall in love with customer support again
Help your teams reach their true potential by giving them the ticketing software they need to succeed.
Intuitive interface lets you see the full conversation history between agents and customers.
Never forget to reply
Notifications and SLAs keep your agents on top of support; implement smart automations.
Access all your helpdesk metrics from the entire ticketing platform with ease.
Powerful interface with flexible role based permissions for access.
Automate repetitive tasks
Comprehensive automations supercharge your customer support and increase efficiency.
Information at a glance
Agents can view full background information on a user with an inbuilt CRM.
Collaborate with everyone
Unlike email, ticketing software allows multiple agents to work on the same issues without getting in each others' way. Teaming up on customers support is easy with Deskpro.
We started using Deskpro to try and structure our support service more, before that we had been using a Gmail shared inbox that was very difficult to structure when you have several users.Sarah KippernesHead of Support
Grow your company
Using a shared email account might work okay to start with, but is not a viable long term solution. Ticketing software enables you to grow and scale your support in the best way. Keeping your agents and your customers happy.
Scale your helpdesk to provide customer support in different time-zones and languages from one central platform. Provide support to different brands, products or services with unique Help Centers you can manage from one helpdesk. Implement over 25 languages for agent and Help Center interfaces, plus provide multi-language knowledgebase content.
More than just ticketing software
Deskpro comes complete with a whole range of powerful helpdesk features - a fully-integrated multi-channel helpdesk software.
Deskpro Voice provides you with inbuilt call center software in your helpdesk.
Free native apps for iOS and Android allows you to resolve customers issues from almost anywhere.
Provide your customers with instant answers 24/7 with your self-service Help Center.
Utilize the omni-channel helpdesk with live chat full integrated into the platform.
It's easy to add integrations into your Deskpro account with bespoke apps to choose from.
With Deskpro, you have access to powerful features across all tiers of our pricing.
Deskpro operates using bank level security practices and relies on leading third-party threat protection.
Provide your international customers with support using Deskpro's inbuilt Microsoft Translator.