Support your clients every step of the way

Travel support teams face volume spikes that are predictable in timing but still punishing to manage. Deskpro handles this through automated ticket routing and follow-ups, SLA-based prioritization, and queue management that keeps agents working the right tickets rather than triaging manually. For agencies managing multiple brands or regional teams, a multi-brand help desk keeps each brand's queue separate while giving central operations a single view across all of them.

Yes. Deskpro is a multi-language help desk and offers 20+ language packs that apply across both the agent interface and the Help Center, allowing agents and customers to provide and receive support in their preferred languages. Additionally, agents can translate tickets and responses in a single click using the built-in AI-powered Microsoft Translator. Travel companies running regional support operations across the UK, EMEA, and the US can set up routing and SLA rules per geography, channel, or inquiry type without custom development. See how this fits inside Deskpro's omnichannel customer support platform for the full picture.

When a traveler has a problem while they’re on the go, they don’t want to send an email and wait. Live chat software gives agents a real-time channel to resolve those moments before they escalate into complaints or refund requests. Deskpro's live chat includes message previews so agents can see what a customer is typing before they hit send, which means faster, more accurate responses. Agents can share knowledge base articles directly inside the conversation and use pre-written snippets for common queries like booking changes, cancellation policies, and baggage fees. Conversations convert to tickets automatically, with the full chat history attached, so nothing gets repeated. For travel teams with high chat volume, agents can manage multiple conversations simultaneously without losing context.

Yes. Tour operators, hospitality groups, and travel companies managing several brands can run separate, independently branded support operations from a single Deskpro instance. Each brand gets its own Help Center, ticket queues, routing rules, and knowledge base software with localized content. Agent permissions are controlled per brand so a support team for one brand has no visibility into another brand's tickets unless you configure it that way. Reporting can be viewed at the brand level or consolidated across the whole group. The multi-brand help desk capability is included across all Deskpro plans, not gated behind an enterprise tier.

Deskpro lets you connect support channels including email, live chat, voice, SMS, WhatsApp, and web forms, all feeding into a single unified inbox. Agents work from one interface regardless of which channel a query came through. A booking inquiry that starts on WhatsApp and continues by email stays in one ticket thread. For travel companies that also support internal operations teams, Deskpro integrates natively with Slack and Microsoft Teams for internal ticket management. The full omnichannel helpdesk setup means no channel sits outside the support workflow.

Deskpro's customer support analytics include real-time dashboards, custom report building, and SLA tracking across every channel. Travel support managers can monitor response times, resolution rates, agent workload, and customer satisfaction scores without pulling data manually. SLA targets can be set per team, per brand, or per channel, with automated alerts when a ticket is at risk of breaching. Reports can be scheduled to go out to relevant stakeholders automatically. For agencies with multiple regional teams or brands, reporting can be scoped per operation or consolidated across the group. That visibility matters most during disruption events when volume spikes and response time commitments are hardest to maintain.

Yes. Consumer-facing travel brands use Deskpro to handle booking queries, itinerary changes, and post-trip complaints across high-volume, multi-channel environments. Corporate travel management firms and B2B operators use it differently: account-level support, contract queries, and internal escalation workflows where the end customer is a business client, not an individual traveler. Deskpro's permission and visibility controls support both models. For B2B travel operations, the B2B customer service setup lets agents manage account relationships with full ticket history per client. For teams also running internal HR or IT support alongside customer operations, Deskpro handles HR help desk and IT help desk workflows from the same platform, which reduces tooling cost and keeps all support data in one place.