Travel & Tourism
Provide rapid support across the globe; without things getting lost in translation.
The agents working in the support team are now accountable for doing their jobs well, which has been a key business model change.Chris EvansVP of IT Operations
We are a loyal customer of Deskpro and I’m always looking forward to new improvements.Stefan UrdlCorporate Director of IT
The interface is so useful and easy to understand, Deskpro is one of the easiest helpdesk softwares I have used.Darren BanfiSenior IT Security Analyst
Being able to solve any issues that arise for your global travelers is key. With Deskpro, managing all your customer support needs is entirely possible. Your customers can focus on relaxing and enjoy their vacation.
Your team can effortlessly manage support queries through a single, intuitive interface with efficiency and ease. And with jet-setting clientele the ability to provide localized content at the click of a button is essential.
Use your dashboards and SLAs to track team target performance and ensure prompt customer response times.
Our built-in Microsoft Translator app allows support to be localized and customizable to your customers' needs.
Auto-assign messages to reduce wait times for your customers and keep them in the loop.
Live chat allows real-time conversation to resolve issues quickly and with a personal touch.
LOCALIZATION
Encountering language barriers can be commonplace when you're regularly dealing with a customer base of frequent fliers, with Deskpro, language constraints become a thing of the past.
Deskpro's language packs, available in 25+ languages, enable language preferences to be applied dynamically across both the Help Center and agent interface.
Built-in Microsoft Translator app allows live cross-linguistic customer support.
Language availability is constantly evolving with crowdsourcing contributions adding to our library.
ANALYTICS
Gain insights into how your travelers rate your service, create a statistical overview of the actions your agents undertake and feedback from customers; updating moments after they take place.
Highlight your organization's performance data with tailored dashboards that provide visual displays of your custom reports.
Automation
Equip your helpdesk with time-saving tools that eliminate ticket overloading by categorizing tickets and assigning them to specific agents or departments based on your admin settings.
Ticket Triggers
Self-regulate ticket management by creating ticket triggers and reduce customer wait times with automatic ticket distribution.
Keep customers informed about the status of tickets with preset automatic replies.
Intelligent automation tools increase agent efficiency by saving time with shortcuts for common responses and tasks.
Snippets
Snippets are used as a shortcut for typing out common phrases by inserting canned response templates which autofill ticket information and customer details.
Agents can translate snippets to make international support easy and provide efficient and effective support for all your global clients.
Follow Ups
Send out pre-written messages, notify a customer if they need to submit additional information or prompt agent action so tickets are resolved in a timely manner.
Agents can prompt more information from a customer, such as getting card details to secure a flight before the tickets sell out.
Macros & Mass Actions
Macros streamline common processes that agents undertake regularly, such as refund requests, by carrying out several predefined actions at the click of a button.
Mass actions let agents apply the same action to multiple tickets at once, send the same message to up to 50 individuals at a time to speed up mass messaging, such as cancellation information for customers on a particular flight.
24/7 Self-service
When your customers encounter a problem on their travels they don't want to wait around for a response. Live chat helps agents get to the root of problems immediately, all whilst providing a more human conversation for your customers.
Customers receive information quickly as agents can share Knowledgebase articles and use snippets in live chat to quickly answer any queries.
Agents are able to see what pages customers are browsing and what they are typing before a message is sent, letting them provide more efficient and informed support.
Provide your customers with access to support services via live chat from any device, wherever they are in the world with your Help Center.
Live chat gives your customers the option to rate how helpful the assistance they received was; gather instant feedback about your support team.