Be there for those who need it most

Help your community members with affordable helpdesk software for NFP organizations

Charities and communities rely on Deskpro to do their part

Deskpro clients Deskpro clients

Thank you for helping us create a better world.

Geraldine Menard
Les Scouts

Make a difference with helpdesk software for non-profit organizations

Charities, community organizations, and NFPs are constantly challenged with competing priorities, communication challenges with a highly-limited capacity to complete critical admin tasks.

With Deskpro, you can focus on making a positive impact on the world. Our helpdesk software for NFPs brings together all your support requests into a single, intuitive interface - regardless of whether it’s over email, phone, or live chat. With Deskpro, you can effortlessly manage support queries from the people who interact with your organization.

Pricing

Simple, fair and transparent pricing

As an organization that heavily relies on the time and goodwill of volunteers, it’s difficult to find budget for software investments. For NFPs, sinding a helpdesk solution that’s full-featured, easy-to-use and affordable isn’t as easy as it should be.

Unlike other helpdesk solutions, we charge you a single, low, per-agent price for access to all our features. We also provide every single one of our customers with friendly and helpful support, regardless of whether you’re a global brand name or a local church.

Simple pricing

Get incredible helpdesk software for just $30 per agent, per month. It’s really as simple as that.

No hidden fees

There’s no need to worry about unexpected contract administration or termination fees.

Friendly support

Deskpro support staff are always on hand to resolve any issues you might when using our software.

With you all the way

Our software is designed to scale as you grow. Simply pay for more agent licenses, if you need them.

Productivity

Free up precious time

Running a non-profit organization means efficiency is key to making an impact, but being as productive as possible is tricky if you’re not equipped with the right software.

Deskpro takes the headache out of managing your support requests. Our software comes with powerful automation tools, allowing even the busiest of fundraisers to handle support requests with ease.

Knowledgebase

Let your community help itself

Do you spend a large amount of time answering FAQs about your organization and its work? Making answers, guides, and any other details users might want or need to know available from your website is a no brainer.

Deskpro’s customizable self-service user portal and knowledgebase means your users can answer their own questions, allowing you to focus on what matters. Our software comes with sophisticated content authoring and publishing tools, so you can effortlessly create a self-service portal that lets your users help themselves.

Frequently answered questions

Users can refer to the knowledgebase for answers to common problems, whenever.

Ticket deflection

Encourage self-service by automatically suggesting articles aligned to ticket issues.

Lightning-fast search

Users can quickly find articles in the knowledgebase - quickly resolving their own queries.

Security

Keep your data secure

As a non-profit organization, it’s likely that you handle both the sensitive details of vulnerable individuals, and the transactional details of donors. Keeping your data secure is absolutely imperative to ensuring your organization can really make a difference.

Deskpro takes security seriously. Our software comes with powerful administration tools that allow you to control exactly who has access to data.

Deployment

Your helpdesk, your way

Sometimes you need full control over your helpdesk software. That’s why we leave the choice between an On-Premise or Cloud solution down to you. If you have specific needs over hardware, data and processes, Deskpro On-Premise gives you the freedom to set things up exactly how you like them.

Unlike other leading helpdesk solutions, Deskpro can be deployed on your own server infrastructure or as a fully-hosted Cloud service. We’re confident you know what’s best for your organization.

You’re in charge

Deskpro On-Premise means you’re in charge of your data backup policy - with complete control over access.

Host anywhere

Host your helpdesk on a particular domain or subdomain.

Flexible configuration

Deskpro On-Premise can be hosted on multiple servers for performance and availability.

Firewall friendly

Deskpro can work behind your firewall; allowing access to users who log in using your secure network.

Data-conscious

Deskpro can be easily installed and maintained on any webserver combination that runs PHP.