Managing the ins and outs of a busy helpdesk can come with its own unique set of challenges. Whether you’re tasked with aligning business processes to software, or have to ensure any new software is integrated with your IT infrastructure, helpdesk admin can be tricky.
Deskpro is built with administration in mind. Our software is designed to make it as easy for admins to get their job done, and done well. Deskpro seamlessly interacts with other business critical applications, and can be configured to work exactly how you need it to.
Our old interface was confusing, and everything was really clunky. That’s all changed with Deskpro
Investing in new software is a big decision that needs to be made carefully. Your business relies on many existing processes and workflows that are crucial to commercial success. Helpdesk software should be able to accommodate and support the way your organization does business.
Deskpro can be customized to your specific requirements. Define your own categories, priorities, workflows and products to help sort and filter tickets in a way that reflects your current processes.
Your helpdesk should never operate in a silo, disconnected from the rest of your business. You need your IT infrastructure to work seamlessly with any new software you choose to invest in.
Deskpro connects with 750+ apps, and integrates with software tools that are crucial to keeping your business running.
Whether it’s accessing cards in Trello, pulling contact information from Salesforce, or linking issues in JIRA - our integrations are impactful and comprehensive.
Need to write code that interacts with your helpdesk? We offer a full API that works with any language.
Enable automatic processes, like triggers, escalations and SLA’s to call external services and products.
Our Zapier helpdesk integration for Deskpro allows you to instantly connect with over 750 software tools, with no coding required.
Our widget framework allows you to customizes the agent interface by displaying extra content.
Deskpro has delivered a perfect environment to allow our users to grow and my technicians to progress and all at fantastic value too. 10/10.
Keeping your data secure is our top priority. Whether you have sensitive client data, or need to keep your employee information under wraps - Deskpro has got you covered.
Deskpro offers both On-Premise and Cloud helpdesk deployments. Our Cloud servers operate with bank-level security technology, and can be hosted in either the EU or US. If your requirements or preferences ever change, Deskpro allows you to easily switch between deployment options.
Sometimes you need full control over your helpdesk software. That’s why we leave the choice between an On-Premise or Cloud solution down to you. If you have specific needs over hardware, data and processes, Deskpro On-Premise gives you the freedom to set things up exactly how you like them.
Unlike other leading helpdesk solutions, Deskpro can be deployed on your own server infrastructure or as a fully-hosted Cloud service. We’re confident you know what’s best for your organization.
Deskpro On-Premise means you’re in charge of your data backup policy - with complete control over access.
Host your helpdesk on a particular domain or subdomain.
Deskpro On-Premise can be hosted on multiple servers for performance and availability.
Deskpro can work behind your firewall; allowing access to users who log in using your secure network.
Deskpro can be easily installed and maintained on any webserver combination that runs PHP.
There weren’t many options when it came to On-Premise helpdesk software that had the features we needed. Deskpro was top of our list.
Customer support requires a lot of understanding to get right. Nothing is better for developing an acute understanding of how your helpdesk functions than intelligent reporting.
Deskpro makes it easy to understand how your helpdesk is performing. Our software comes complete with intelligent and intuitive reporting features, allowing you to understand the performance of your helpdesk, and improve the metrics that matter.
150+ customizable built-in reports reports display data in thousands of combinations.
Agent productivity features like macros, snippets and mass actions streamline your helpdesk and improve agent performance.
Use the simple DPQL query language to create reports that reveal genuine insights in graph, table or chart format.
Track chargeable agent time automatically for accurate reports, or track flat-rate user charges.
Track the metrics most relevant to you. Identify where you can improve customer support processes and workflows.
Great support starts with intelligent management of customer data. Deskpro comes with extensive CRM features that help you manage crucial data as effectively as possible.
Deskpro enables you to select which customers are organization managers, enabling them to view and receive notifications regarding all tickets from their organization via your support portal.
If not managed simply, account management can quickly become one of any administrators biggest headaches. Benefit from the simplicity of single sign-on, and remove the hassle of resetting lost passwords.
With Deskpro, you can allow agents to sign in to the helpdesk using existing accounts with single-sign-on from 20+ supported authentication sources. Never deal with another lost password email again.
Agents who are already logged in can be seamlessly verified by your helpdesk, without seeing a login screen at all.
Let agents sign in conveniently with their preferred social media details, or even their account details from your ecommerce or forum platforms.
Deskpro's usersource filtering system means you can authenticate users from one department using a company wide directory.
Whenever I submit a ticket to Deskpro, it’s followed up and resolved quickly by the team. They have been really great.
Deskpro exists to to help organizations provide their customers with fantastic support, and that’s exactly how we want to support our own customers, too.
Unlike other leading software companies, we use our own software to help us support customers across the world. With frequent news and feature updates, Deskpro is always striving to deliver more to its customers.
We understand you may require support at any hour of the day, which is why we provide 24/7 email support.
There are thousands of ways to set your helpdesk up to fit your organization. Our guides help you configure your helpdesk in the most effective way.
Our knowledgebase articles written by both our support and engineering teams are available to access at anytime. Helping you answer common questions about Deskpro.
If your organization requires priority support, such as SLA’s, critical support and dedicated emergency phone support, then you can purchase this on-top of our standard support package.