Email Ensure every conversation is owned, transparent and resolvable.
Chat Connect with customers and resolve issues in real time.
Voice Bring 21st century customer experience to phone support.
Social Provide customers with the support they need, on the platform they love the most.
Analyze Understand customers and agents with actionable reporting and analytics.
Mobile All the best helpdesk features on your iOS or Android mobile device.
Extend Seamlessly integrate your helpdesk with 750+ other software applications.
Help Help your customers 24/7 with a self-service portal and knowledgebase.
Team Collaborate effortlessly with your teams using instant messaging and notes.
Scale Support your customers across different countries, languages and time-zones.
CRM Intelligentally manage your entire userbase from within the helpdesk.
Automate Leverage automations to increase the effectiveness of your support teams.
Enterprise Provide efficient support at scale for both staff and customers.
Retail Connect and support customers at speed, across any channel.
IT Teams Customize a powerful helpdesk to streamline IT support and ITIL.
SMBs Differentiate your business with incredible customer support software.
Agent Improve agent engagement and daily productivity.
User Provide a frictionless support experience across all channels.
Manager Understand and team performance at-a-glance.
Admin Configure a powerful helpdesk that works for your organization.
Developer Easy to customize dynamic customer support software.
Attach files and documents to user records. Keep everything relevant in one place.
Automatically populate user avatars. Always put a face to a name.
View and sort the ticket history of individual users for deeper insights.
Automatically group users together based on the organization they are associated with.
Apply labels, custom fields and notes to each organization, or see entire ticket history at-a-glance.
Assign positions to individual users within each organization for a detailed and contextual view of who your customers are.
Create managers with the ability to see and manage all tickets associated with their organization.
Deskpro comes with a full range of apps, integrations and tools that allow you to import user data from other sources. Routinely auto sync new users from Active Directory and LDAP, import spreadsheet data, or integrate with CRM applications like Salesforce and Highrise for seamless CRM population.
Create groups of users, and assign permissions to each to determine how they can interact with tickets, your user portal, live chat, and more.
Align detailed user profile information with automations to create a truly intelligent helpdesk
View all user interactions and message history from a ticket. Discover everything you need to know to solve user problems swiftly.
Search for users from anywhere within the helpdesk, and create associated tickets with ease.
Track chargeable agent time for accurate reporting, or track flat-rate charges associated with each user or organization.
Create reports that illuminate billing details and other helpdesk performance metrics against users and organizations.
Keep your helpdesk user records healthy and up-to-date. Merge, delete and ban users with simplicity.
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