Building meaningful relationships with customers is one of the keys to better customer support. This means equipping your team with the tools to effortlessly manage, understand and interact with your customers.
At Deskpro, we’ve built a helpdesk CRM designed to allow support teams to foster better customer relationships. With a full and in-depth view of all your customers in one place, integrated with powerful automation tools within a beautiful helpdesk, your support team is more able to provide incredible support with genuine ease.
Attach files and documents to user records. Keep everything relevant in one place.
Automatically populate user avatars. Always put a face to a name.
View and sort the ticket history of individual users for deeper insights.
Automatically group users together based on the organization they are associated with.
Apply labels, custom fields and notes to each organization, or see it’s entire ticket history at-a-glance.
Assign positions to individual users within each organization for a detailed and contextual view of who your customers are.
Create managers with the ability to see and manage all tickets associated with their organization.
Deskpro comes with a full range of apps, integrations and tools that allow you to import user data from other sources. Routinely auto sync new users from Active Directory and LDAP, import spreadsheet data, or integrate with CRM applications like Salesforce and Highrise for seamless CRM population.
Combine in-depth user records with sophisticated automation tools for powerful results
View all user interactions and message history from a ticket. Discover everything you need to know to solve user problems swiftly.
Search for users from anywhere within the helpdesk, and create associated tickets with ease.
Track chargeable agent time for accurate reporting, or track flat-rate charges associated with each user or organization.
Create reports that illuminate billing details and other helpdesk performance metrics against users and organizations.
Merge, delete and ban users with simplicity.