Email
Chat
Voice
Social
Improve agent engagement and daily productivity.
Provide a frictionless support experience across all channels.
Understand and team performance at-a-glance.
Configure a powerful helpdesk that works for your organization.
Easy to customize dynamic customer support software.
Define custom fields for users. Capture specific and important information from tickets.
Categorize with labels so agents can find and understand users with ease.
Allow agents to share and view notes about individual users for collaborative understanding.
Attach files and documents to user records. Keep everything relevant in one place.
Automatically populate user avatars. Always put a face to a name.
View and sort the ticket history of individual users for deeper insights.
Automatically group users together based on the organization they are associated with.
Apply labels, custom fields and notes to each organization, or see entire ticket history at-a-glance.
Assign positions to individual users within each organization for a detailed and contextual view of who your customers are.
Create managers with the ability to see and manage all tickets associated with their organization.
Deskpro comes with a full range of apps, integrations and tools that allow you to import user data from other sources. Routinely auto sync new users from Active Directory and LDAP, import spreadsheet data, or integrate with CRM applications like Salesforce and Highrise for seamless CRM population.
Create groups of users, and assign permissions to each to determine how they can interact with tickets, your user portal, live chat, and more.
Align detailed user profile information with automations to create a truly intelligent helpdesk
View all user interactions and message history from a ticket. Discover everything you need to know to solve user problems swiftly.
Search for users from anywhere within the helpdesk, and create associated tickets with ease.
Track chargeable agent time for accurate reporting, or track flat-rate charges associated with each user or organization.
Create reports that illuminate billing details and other helpdesk performance metrics against users and organizations.
Keep your helpdesk user records healthy and up-to-date. Merge, delete and ban users with simplicity.
