The On-Premise Controller

On-Premise helpdesk software

Deskpro's self-hosted deployment makes helpdesk management flexible and simple while never compromising on power.

Deskpro's new On-Premise Controller brings greater control through an intuitive interface with automations that makes server management more efficient while maintaining a highly secure environment.

Inbuilt Scalability

Horizontally scale service instance environments with external servers.

Friendly Graphical User Interface

Every task utilizes an intuitive GUI; simplifying day to day admin processes.

Transparent Monitoring

The controller increases the visibility for monitoring and logging your service.

Data Security

Run your instances off your own network and take control of your data security.


Manage all your instances through one clear interface in the controller.

Rapid Deployments

One-click multi-instance; quickly spin up functioning Deskpro environments.

User-Friendly Interface

Streamline Sysadmin processes with our On-Premise controller

Deskpro's On-Premise Controller reduces the complexities of helpdesk server management, which previously would have involved modifying code on the command line, with a beautiful graphical user interface that boosts the usability.

Designed with Sysadmins in mind; monitor your installations from within the web interface, quickly track errors and problems and stay on top of everything.

On-Premise Installations

Choose the platform that best suits your helpdesk

Deskpro's On-Premise Controller is a versatile piece of software that is not limited to a specific type of infrastructure or operating system; it doesn't have to be hosted off of our infrastructure.

Inbuilt Scalability

Scalability simplified

You can add MySQL servers and Elasticsearch services into your pool of resources; making scaling onto a horizontally scaled environment more efficient.

You can scale a new instance with external MySQL server by connecting to the controller and selecting your infrastructure from a drop down menu.


Run your secure helpdesk on your own network

Being in charge of your data provides you with a heightened level of security as you don't have to rely on Cloud servers to host your data.

You can also ensure your helpdesk is kept up-to-date by automating your updates and security patches; so even whilst being self-hosted you can rest assured that your system is updated and protected.

Read our Security policy →

Monitoring & Logging

Central logging and monitoring of your service

The controller increases your visibility and helps you to monitor your infrastructure health, without the need to set up your own monitoring tools.

Proactive notifications

Set up email notifications to alert you when there are any problems within your instances.

Resource usage graphs

You can easily pull simple resources usage statistics from your environment at any time.

Logs interface

Filter, sort and search through all your system and access logs; with the ability to download and share data.

External RSS feed

Integrate the controller with any 3rd party software which can process an RSS feed improving external visibility.

We have 734 new ticket triggers, 850 departments and over 650 unique outgoing email addresses. Once we had set them up, it has saved us countless hours by automating so many of the complexities of routing, mapping and responding.
Chris EvansVP of IT Operations
As we started growing rapidly, I needed to get full control of our data. That meant looking for an on-premise helpdesk. Deskpro by far excelled over the other helpdesks we looked at.
Anthony CarterHead of IT
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.
Mohamed Jad AmraouiSystems Engineer
We are very happy with Deskpro and the excellent support I have always received whenever I ask a question on live chat. Deskpro is easy to use, has lots of configuration options and is very fast compared to other ticket logging systems.
Steve SteelLead Network Engineer

Try Deskpro for your organization