Zermelo

Discover How Education Software Company Zermelo Provides 24/7 Support To Schools Across The Netherlands.

Offices
3
Schools Using Zermelo
300+
Summary
Schools across the Netherlands use the Zermelo platform to make schedules and announcements to their students - Zermelo have thousands of people relying on their software to schedule their commitments.
The Challenge

Zermelo’s platform for creating schedules and rosters is relied on by hundreds of schools across the Netherlands.

With the introduction of data regulation rules and an expanding customer base, a robust in-house customer support system with rich functionality was required. Gerard Krul, Head of IT at Zermelo, was in charge of finding a new helpdesk solution.

‘Before we moved to Deskpro we were using Zoho. This was hosted in the US which caused all kinds of issues.’

About Zermelo
Zermelo are a software company offering a modern solution for creating schedules and rosters for the education sector, specializing in secondary education.
Visit Zermelo
The Solution

After rigorously testing a shortlist of helpdesk providers, Deskpro’s On-Premise solution turned out to be a great fit for Zermelo. It allowed them to store their data on their own servers and has been great for managing the email and phone requests they receive from their customers every day. Gerard also found that he was able to easily integrate Deskpro with their existing systems.

‘It was so easy to integrate – everything is now managed from one place which makes life much easier.’

"The support I’ve been receiving has made me very happy. Whenever I open a ticket I get results. "
Gerard Krol
Gerard Krol
Head of IT, Zermelo
"It was easy to integrate with our existing systems – everything is now managed from one place which makes life so much easier. "
Gerard Krol, Head of IT, Zermelo
The Benefits

Zermelo now use Deskpro to manage their licensing and track user journeys, for both email and phone communication. It was the mature and configurable ticketing functionality that convinced Gerard that Deskpro was the right solution for Zermelo.

The ability for Deskpro to be deployed onsite, was a key reason for moving away from Zoho (which is only available as Cloud deployment). It now enables Gerard and his team to be able to have complete control over their data. With mounting data privacy rules, including GDPR, Deskpro provided Zermelo with the perfect On-Premise option.

The Future

Initially Zermelo purchased Deskpro to manage their email requests and track the calls from their existing phone system. However thanks to the seamless workflows and rich reporting in Deskpro, they are now looking forward to fully integrating the Voice solution as well.

As Zermelo expand their coverage of schools across the Netherlands, their IT and support teams will also expand. So it was important for Gerard to purchase a helpdesk solution that would scale alongside Zermelo, without breaking the bank.

"Deskpro just works, it's fantastic! "
Gerard Krol
Gerard Krol
Head of IT, Zermelo

Zermelo's favourite features of Deskpro:

Tickets

Turn email and contact forms into tickets that can be assigned, tracked and managed within the helpdesk.

API

Build powerful products on top of your Deskpro product with our APIs, apps, and mobile SDKs.

On-Premise

Choose between our hosted service, or run Deskpro on your own server infrastructure.

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