Email Ensure every conversation is owned, transparent and resolvable.
Chat Connect with customers and resolve issues in real time.
Voice Bring 21st century customer experience to phone support.
Social Provide customers with the support they need, on the platform they love the most.
Analyze Understand customers and agents with actionable reporting and analytics.
Mobile All the best helpdesk features on your iOS or Android mobile device.
Extend Seamlessly integrate your helpdesk with 750+ other software applications.
Help Help your customers 24/7 with a self-service portal and knowledgebase.
Team Collaborate effortlessly with your teams using instant messaging and notes.
Scale Support your customers across different countries, languages and time-zones.
CRM Intelligentally manage your entire userbase from within the helpdesk.
Automate Leverage automations to increase the effectiveness of your support teams.
Enterprise Provide efficient support at scale for both staff and customers.
Retail Connect and support customers at speed, across any channel.
IT Teams Customize a powerful helpdesk to streamline IT support and ITIL.
SMBs Differentiate your business with incredible customer support software.
Agent Improve agent engagement and daily productivity.
User Provide a frictionless support experience across all channels.
Manager Understand and team performance at-a-glance.
Admin Configure a powerful helpdesk that works for your organization.
Developer Easy to customize dynamic customer support software.
Work with our helpdesk experts to create your own team of Deskpro power-users
Need to quickly get your agents up-to-speed on how to use Deskpro like support superheroes? Or perhaps you need in-depth training on how to maximise the power of your helpdesk? We’ve got you covered.
We offer a range of impactful training services; from intensive webinars, to multi-day onsite training. All our training is customized to meet your specific objectives, so we only spend time discussing the features that matter to you.
A product familiarisation webinar, designed to ensure your agents are ready to hit the ground running with Deskpro.
A detailed and in-depth training webinar on agent and admin interfaces, including time to discuss any questions you might have.
We take you through everything you want to know, face-to-face. Most popular amongst organizations with larger teams.
No credit card required. 30 second signup.
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