Training and certification with Deskpro

Work with our helpdesk experts to create your own team of Deskpro power-users. Learn from the best and select training that suits your organization.

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Need to quickly get your agents up-to-speed on how to use Deskpro like support superheroes? Or perhaps you need in-depth training on how to maximise the power of your helpdesk? We’ve got you covered.

We offer a range of impactful training services; from intensive webinars, to onboarding plans, onsite training days and Agent certification exams. All our training is customized to meet your specific objectives.

Webinars

Whether you need a product familiarization or in-depth training, our 1 or 3 hour online webinars can help you overcome any hurdles.

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Onboarding Plan

A bespoke 3-month plan for your organization. We help configure your helpdesk, train your agents and get you up and running quickly.

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On-site training

We take you through everything you want to know, face-to-face. Most popular amongst organizations with larger teams.

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Want to ensure your agents can use the whole of the interface efficiently and effectively?

Get Certified

The Deskpro Agent Certification Exam allows your agents to become officially certified as trusted and trained helpdesk agents.

Self-Service Video Learning

Candidates can utilize exclusive video content as well as the full and comprehensive Agent guides on our support portal, to help revise for the exam.

Exam & Proctoring

Once an Agent feels prepared for the exam, they can take it online at any time that suits them. We use a secure online proctoring service to ensure that the correct agent is sitting each exam and monitor them during the test to heavily reduce cheating.

Trusted Certified Agents

Every agent that successfully passes the exam, receives a certificate valid for 2 years. You can be sure that a Deskpro Certified Agent understands the best way to use the software effectively and efficiently.

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Show your skills

By having a Deskpro Certified team who all understand the best way to use the helpdesk software, it helps your organization, your agents and your customers.

Get your badge today

Agents can proudly display their Deskpro Certified badge, with both a digital and hard certificate. Certified agents can be verified using their unique certificate number.

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