A bespoke 3-month plan for your organization. We help configure your helpdesk, train your agents and get you up and running quickly.
Want to ensure your agents can use the whole of the interface efficiently and effectively?
The Deskpro Agent Certification Exam allows your agents to become officially certified as trusted and trained helpdesk agents.
Candidates can utilize exclusive video content as well as the full and comprehensive Agent guides on our support portal, to help revise for the exam.
Once an Agent feels prepared for the exam, they can take it online at any time that suits them. We use a secure online proctoring service to ensure that the correct agent is sitting each exam and monitor them during the test to heavily reduce cheating.
Every agent that successfully passes the exam, receives a certificate valid for 2 years. You can be sure that a Deskpro Certified Agent understands the best way to use the software effectively and efficiently.
By having a Deskpro Certified team who all understand the best way to use the helpdesk software, it helps your organization, your agents and your customers.
Agents can proudly display their Deskpro Certified badge, with both a digital and hard certificate. Certified agents can be verified using their unique certificate number.
“Deskpro provides us with maximum functionality at minimal cost. The system is intuitive, easy-to-use, and has evolved with us to meet our ever-changing business demands.“
Director of Engineering and Support, Xerox
“It’s the perfect environment to ensure our customers and agents are satisfied - all at fantastic value, too. Ten out of ten.“
IT Helpdesk Leader
“We can now provide customer support at speed, scale - and with the highest level of quality.“
Chief Marketing Officer
“Nothing falls through the cracks. We’ve greatly increased our response times, accountability, and quality of student support.“
Chief Information Officer
“Deskpro is a great product and has helped us to improve the support we provide our customers, which in turn has helped us sell more.“
IT Team Lead
“There weren’t many options when it came to looking at On-Premise help desk software that had the level of features that we needed, but Deskpro was top of our list.“
Eric Van Tol
Director of Engineering and Support, Atlantech
“Seriously the best helpdesk software, and I have evaluated just about all of them. Deskpro is simple to setup, easy to manage, powerful and really really flexible!“
VP Sales, VAIRKKO
“The user interface is simple to use and our agents and users appreciate the levels of uptime offered by Deskpro. The support is fantastic, personalized to us and responsive.“
Solution Architect, The Laptop Company
“Great product, awesome and affordable. Implementation was quick and easy to implement.“
Steve Lam Hang
Technical Support Manager, Randstad