Managing the volume of emails using Outlook became impossible.
"Deskpro tripled our support capacity overnight. It’s drastically enhanced what we can do."
“Being able to use all Deskpro features and pay one flat price has made scaling our team simple.”
“Customers love helping themselves via the self-service portal, and our team love the reduced number of tickets we receive."
There comes a time for every small business when email just isn’t enough to manage your customer support requests. You need to provide incredible customer support, with a fraction of the resources compared to bigger businesses in your industry.
That’s where Deskpro comes in. Our helpdesk software for small business brings together all your customer support requests into a single, intuitive interface - regardless of whether it’s over email, phone, or live chat.
As your company grows, so do the number of customer support requests you receive. Large volumes of emails create a crowded and cluttered inbox, making it more and more difficult to resolve even the most simple requests.
Don’t let your support slip before it’s too late. Deskpro creates simple support tickets when a customer contacts you through any channel. These include email, chat, phone, or a form embedded on your website.
Using email became overwhelming; we couldn’t centralize a support thread. Deskpro changed everything.
Wow your customers with support that’s just as good as your biggest competitor.
Automatically turn support emails into tickets, and display them within a simple shared interface.
Filter, group, sort and label tickets to organize your inbox, or see which customers need attention next.
Internal notes and Instant Messaging means your team can coordinate to resolve customer issues.
Each ticket created reveals exactly what you need to know to resolve each issue.
We know the challenges a small business faces every day. Finding a helpdesk solution that’s full-featured, easy-to-use and affordable isn’t as easy as it should be.
Unlike other helpdesk solutions, we charge you a single, low, per-agent price for access to all our features. We also provide every single one of our customers with friendly and helpful support, regardless of whether you’re a global brand name or a humble mom-n-pop shop.
Get incredible helpdesk software for just $30 per agent, per month. It’s really as simple as that.
There’s no need to worry about unexpected contract administration or termination fees.
Deskpro support staff are always on hand to resolve any issues you might when using our software.
Our software is designed to scale as you grow. Simply pay for more agent licenses, if you need them.
Whilst we initially purchased Deskpro to use with a small team, we were well aware of how well it scales compared to similar products.
Being able to provide your customers with great support shouldn’t require an IT degree.
Our helpdesk software is simple to install, customize and use. You can even get up and running with a free trial account in less than a minute.
Deskpro was easy to install and implement, we had agents set up in no time.
Deskpro Cloud means we handle all the boring stuff: hosting, updates, security and data backup.
Set up an account and start using Deskpro in minutes. We even have handy user guides to get you up-to-speed in no time.
Easily integrate your favorite apps like Shopify, MailChimp and Salesforce, or build your own with our simply developer framework.
As a small business, it’s likely that handling support issues is a task shared between several individuals in your team who have other business-critical responsibilities to prioritise.
Deskpro makes support easier for you and your customers with a customizable 24/7 self-service portal. Our software comes with simple publishing tools, so you can create a knowledgebase full of FAQs, how-to’s, and any other handy know-how your customers might find useful.
Customers can refer to the knowledgebase for answers to common problems, whenever.
Easily brand your self-service portal with logos, colors, fonts and layouts to reflect your business.
Automatically suggest relevant articles to customers who are about to submit a ticket.
Our customers now have access to online resources that allow them to answer their own questions.
Your time is precious. The less of it you can spend on tedious support administration, the more you can spend on building meaningful customer relationships and commercial growth.
Deskpro comes with powerful automation features that are easy to set up. Our helpdesk software for small business and startups, saves you heaps of time, allowing you to feel as productive as an entire team of expert support agents.
We wanted a helpdesk system with the ability to improve productivity as well as provide human customer support.
Take the tedium out of typing common responses, and insert pre-written text into customer replies almost instantly.
Automate common support processes with macros, which automatically carry out a series of predefined actions.
Edit or reply to dozens of tickets simultaneously with mass actions.
Mass actions and macros allow agents to apply the same action to up to 50 tickets at a time
Free apps for iOS and Android allow you to resolve customer issues from almost anywhere.