Outbound Call Center Software

Outbound Call Center Software: Empower your sales and support teams

Outbound call center software allows your organization to efficiently manage a high volume of calls to sales prospects, leads or current customers. Your agents can make outgoing calls directly from the help desk to sales leads and customers across the world, in just 2 clicks.

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Convert more outbound leads

Outbound call center software is included as part of the Deskpro help desk software. So your customer success team or sales team can make outbound calls to leads as well as, email and chat with prospects all from one place.

Help your teams reach their true potential by giving them the outbound call center software they need to succeed.

Click-to-dial
Agents can click on any phone number within the help desk and begin calling in just 2 seconds.
CRM Integration
The fully integrated CRM allows you to build a meaningful and accurate picture of each customer.
Automated Follow Ups
Set rules to automate following up with leads, either by email or nudging sales reps to call.
International Numbers
International phone numbers can be purchased from within Deskpro so local numbers can be displayed.
Record Calls
Active calls can be recorded onto a ticket, giving reference and context to other agents.
In-depth Reporting
In-depth reporting analytics and insight for all inbound and outbound calls. See who your top performers are.
We started using voice calling about six months ago and we use that pretty heavily.
Brandon Skinner Help Desk Manager

Integrate your sales and support teams on one platform

Teaming up on sales and customer support is easy with Deskpro. Integrated help desk call center software allows multiple sales reps to manage and convert leads on the same platform as support agents nurture customers.

Shared Inbox

Manage all customer interactions and tickets from a single, shared inbox.

Smarter outbound call center software

The sales and lead generation landscape is always changing. Being able to nurture leads towards a sale and then providing them with great support requires some help. Having separate help desk and call center systems might work okay to start with, but is not a viable long-term solution. By combining them into one software platform, you can help both your sales and support teams grow.

In Deskpro, once a sales rep has closed a sale, they can seamlessly pass them on to the support team, with no loss of data and no loss of context. Keeping your reps, your agents, and your new customers happy.

Choice of deployment

Deskpro is one of the few integrated ticketing and call center software tools that you can choose to run in the Cloud (Hosted) or On-Premise (Self-Hosted). Same great product, just a different deployment.

Cloud

We run your help desk call center from secure data centers. All updates are automatic. Bandwidth costs covered.

On-Premise

You can deploy your outbound call center software from your server infrastructure. Full control of your data. Full source code.

Can't decide?

If you can't decide between Cloud or On-Premise ticketing software you can always switch later. Deskpro makes it easy for your team to migrate between the two.

Compare Cloud and On-Premise

Scale globally

Provide global phone support

Provide phone support for your customers in different time-zones and languages from one central help desk.

Multi-brand

Provide support to different brands, products or services with unique help centers and numbers you can manage from one help desk.

Multi-language

Utilize international numbers and create call IVRs in multiple languages. Make your customers feel at home.

Department & Teams

Group agents together into multiple teams - within, or even across, different departments to tackle specific phone calls.

Explore more about Localization

More than just outbound call center software

Deskpro comes complete with a whole range of powerful help desk features.

Talk to Customers
Deskpro Voice provides you with call center software built into your help desk. Take customer calls and follow up on the ticket.
The Anywhere Help Desk
Deskpro features free native apps for iOS and Android, allowing you to resolve customer issues from almost anywhere.
Self-service Options
Provide your customers with instant answers 24/7. Your Help Center includes a Knowledge Base & Guides for self-service support.
Instant Live Chat
Utilize the multi-channel help desk with live chat as well as ticketing. Fully integrated into the platform.
Easy Integrations
It's easy to add your integrations and apps to your Deskpro account. Choose from native apps, API, or Zapier integration.
Serious About Security
Deskpro operates using bank-level security practices and relies on leading third-party protection.
Internationally Speaking
Provide your international customers with support using Deskpro's built-in Microsoft Translator.
Unbelievable Support
Whether you are looking for help with your set up, extra agent training, or certification, our team of experts are here to help.
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.
Mohamed Jad Amraoui Systems Engineer

Frequently Asked Questions