Book a DemoOutbound Call Center Software
Outbound call center software in your helpdesk
What is outbound call center software and why should my organization use it?
Outbound call center software allows your organization to efficiently manage a high volume of calls to sales prospects, leads or current customers. Your agents can make calls directly from the helpdesk to sales leads and customers across the world, in just 2 clicks.
Unlike inbound call center software that you can use to manage calls to your organization.
Boost Conversions
Convert more outbound leads
Outbound call center software is included as part of the Deskpro helpdesk software. So your sales or customer success teams can contact leads across phone, email and live chat all from one place.
Help your teams reach their true potential by giving them outbound call center software they need to succeed.
Click-to-dial
Agents can click on any phone number within the helpdesk and begin calling in just 2 seconds.
CRM Integration
The fully integrated CRM allows you to build a meaningful and accurate picture of each customer.
Automated Follow Ups
Set rules to automate following up with leads, either by email or nudging sales reps to call.
International Numbers
International phone numbers can be purchased from within Deskpro so local numbers can be displayed.
Call Recording
Active calls can be recorded onto a ticket, giving reference and context to other agents.
In-depth Reporting
In-depth reporting analytics and insight for all inbound and outbound calls. See who your top performers are.
We started using voice calling about six months ago and we use that pretty heavily.Brandon SkinnerHelpdesk Manager
Team Up
Integrate your sales and support teams on one platform
Teaming up on sales and customer support is easy with Deskpro. Integrated helpdesk call center software allows multiple sales reps to manage and convert leads on the same platform as support agents nurture customers.
Manage all customer interactions and tickets from a single, shared inbox.
Shared Inbox
Manage all customer interactions and tickets from a single, shared inbox.
Notes & @Mentions
Improve collaboration with team members on individual tickets and conversations.
Team Messaging
Allow agents to communicate and collaborate within the helpdesk instantly.
Smarter outbound call center software
The sales and lead generation landscape is always changing. Being able to nurture leads towards a sale and then providing them with great support requires some help. Having separate helpdesk and call center systems might work okay to start with, but is not a viable long-term solution. By combining them into one software platform, you can help both your sales and support teams to grow.
In Deskpro, once a sales rep has closed a sale, they can seamlessly pass them on to the support team, with no loss of data and no loss of context. Keeping your reps, your agents and your new customers happy.
Choice of deployment
Deskpro is one of the few integrated ticketing and call center software tools that you can choose to run in the Cloud (Hosted) or On-Premise (Self-Hosted). Same great product, just different deployment.
Cloud
We run your helpdesk call center from secure data centers. All updates are automatic. Bandwidth costs covered.
On-Premise
You can deploy your outbound call center software from your server infrastructure. Full control of your data. Full source code.
Can't decide?
If you can't decide between Cloud or On-Premise ticketing software you can always switch later. Deskpro makes it easy for your team to migrate between the two.
Scale globally
Provide global phone support
Provide phone support for your customers in different time-zones and languages from one central helpdesk.
Multi-brand
Provide support to different brands, products or services with unique help centers and numbers you can manage from one helpdesk.
Multi-language
Utilize international numbers and create call IVRs in multiple languages. Make your customers feel at home.
Department & Teams
Group agents together into multiple teams - within, or even across, different departments to tackle specific calls.
More than just outbound call center software
Deskpro comes complete with a whole range of powerful helpdesk features.
Deskpro Voice provides you with call center software built into your helpdesk. Talk to customers and follow up on the ticket.
Deskpro features free native apps for iOS and Android, allowing you to resolve customer issues from almost anywhere.
Provide your customers with instant answers 24/7. Your Help Center includes a Knowledgebase & Guides for self-service support.
Utilize the multi-channel helpdesk with live chat as well as ticketing. Fully integrated into the platform.
It's easy to add your integrations and apps to your Deskpro account. Choose from native apps, API, or Zapier integration.
Deskpro operates using bank-level security practices and relies on leading third-party protection.
Provide your international customers with support using Deskpro's built-in Microsoft Translator.
Whether you are looking for help with your set up, extra agent training, or certification, our team of experts are here to help.
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.Mohamed Jad AmraouiSystems Engineer
We have UK, EMEA and US routing and using triggers that allowed me to create custom filters for email addresses that distribute tickets across 4 support teams depending on the time of day, day of the week and type of enquiry.Chris EvansVP of IT Operations
Deskpro by far excelled over the other helpdesks we looked at. I've reached out to the Deskpro support team a couple of times and they've been very responsive.Anthony CarterHead of IT
We heavily vetted several applications and found Deskpro was the right choice to support our multi-branding needs. Customers contacting us via different brands automatically get connected to the most appropriate agents.Matt GoldfarbExecutive Director of Support
