Auto-assign agents to certain brands, guaranteeing customers the best support.
Provide IT or HR support to staff and internal members of your organization.
Create knowledgebase articles, news posts, downloadable resources, chat widgets, and contact forms - completely unique to each brand.
Brand each portal with different logos, colors, fonts and layouts to reflect your specific brand, product or department.
Each brand has its own portal subdomain, meaning customers find solutions to problems with ease.
Tickets are automatically categorized by brand from the portal for simple management.
Ensure support is efficient, effective and consistent - wherever your customers are
Apply dynamic content in over 25 languages across your portal - including knowledgebase articles, guides, news posts and more.
Creating portal and email content in different languages is simple with Deskpro language packs. Automatically install new language packs as they become available.
Provide consistent support across different regions and time zones by setting up automations to work alongside multiple business hours in your helpdesk.
Equip international support teams with a helpdesk that they can understand. Many of our language packs also translate the agent interface.
Collaborate on support across the globe with a helpdesk that allows agents to set their own timezone settings.
Control text across portal and email content to the tiniest detail - just in case our translations aren't quite right for your particular dialect or region.
Connect local numbers to your helpdesk. Ensure customers are routed to the right agents.
Resolve customer issues using the world's most popular social platforms - whether it's WeChat or Twitter.
Automatically route customers to the user portal in their language with intelligent IP address filtering.