Make support easier for customers and agents with a 24/7 self-service user portal and knowledgebase software
Allow users to answer their own queries using a library of resources
Make your support portal as beautiful your website
Let users contact you in the way that suits them best
Link your portal and helpdesk together for optimal support
Publish articles that address common customer problems and questions. Provide customer support without agent intervention.
Reduce pressure on agents by automatically suggesting relevant articles to customers before they submit a ticket.
Categorize and group knowledgebase articles so customers can find the help they’re looking for with ease.
Allow customers to manage their own tickets in the user portal. Use authentication process so users can log in securely.
Provide users with information about your product or services, by building an indexed library of comprehensive and instructional content.
Organize and arrange guides with nested topics in which content subcategories appear, allowing for easier user navigation.
Author content using rich and easy-to-use markdown publishing tools. Ensure visual consistency across all guides - without the need for HTML wizardry.
Keep your customers constantly engaged and in-the-know using news, blog posts and announcements - easily accessed from your user portal.
Link or turn tickets into pending articles, instantly populating the article with the content from that ticket.
Access knowledgebase articles when replying to tickets and help customers by linking them to relevant articles.
Create custom, dynamic forms that elicit the information you need to help customers.
Offer instant support from your portal, or any page on your website with Deskpro’s easy-to-install live chat widget.
Allow agents to share helpful and relevant articles from the knowledgebase in ticket replies or live chats.
Allow your customers to sign up for email notifications if changes to any article, category or feed in knowledgebase are made.
Provide quick answers no matter where search terms appear. Our powerful search function explores all content for answers.
Avoid overwhelming customers with irrelevant content. Usergroups limit certain categories of content to particular users.
Measure and improve your support by allowing your customers to provide you with feedback on your help help desk portal.
Invite customers to share specific kinds of feedback with you by limiting the types of suggestions available.
Use custom feedback statuses so users can see when you’re planning on implementing a suggestion or not.
Users and agents can vote on the feedback they think is most useful, allowing you to prioritize improvements.