Help your customers help themselves

Make support easier for customers and agents with a 24/7 self-service portal

Rich Knowledgebase

Allow users to answer their own queries using a library of resources

Custom Branding

Make your support portal as beautiful your website

Multichannel Portal

Let users contact you in the way that suits them best

Truly Integrated

Link your portal and helpdesk together for optimal support

Showcase your know-how

Useful answers

Publish articles that address common customer problems and questions. Provide customer support without agent intervention.

Ticket deflection

Reduce pressure on agents by automatically suggesting relevant articles to customers before they submit a ticket.

Convenient categories

Categorize and group knowledgebase articles so customers can find the help they’re looking for with ease.

Self-management

Allow customers to manage their own tickets in the user portal. Use authentication process so users can log in securely.

Guide your customers to greatness

Comprehensive knowledge

Provide users with information about your product or services, by building an indexed library of comprehensive and instructional content.

Effortless navigation

Organize and arrange guides with nested topics in which content subcategories appear, allowing for easier user navigation.

Simple formatting

Author content using rich and easy-to-use markdown publishing tools. Ensure visual consistency across all guides - without the need for HTML wizardry.

Connect with your customers

Communicate the most recent and time- sensitive information to customers with news posts.

Keep your customers constantly engaged and in-the-know using news, blog posts and announcements - easily accessed from your user portal.

Customize your own web portal with ease

Flexible branding

Set your own colour scheme, logo and header image to reflects your brand - with an easy-to-use template system and CSS.

Never lost in translation

Deskpro’s portal interface supports over 25 languages, so it’s easy to add translations of your content.

Craft your content

Use a full-featured text editor to craft the perfect guides and articles.

Seamlessly integrate your knowledgebase and helpdesk

Ticket-to-article

Link or turn tickets into pending articles, instantly populating the article with the content from that ticket.

Not just for customers

Access knowledgebase articles when replying to tickets and help customers by linking them to relevant articles.

Make finding the right answer easy for everyone

Capture what’s relevant

Create custom, dynamic forms that elicit the information you need to help customers.

Chat instead

Offer instant support from your portal, or any page on your website with Deskpro’s easy-to-install live chat widget.

Article sharing

Allow agents to share helpful and relevant articles from the knowledgebase in ticket replies or live chats.

Keep customers informed

Allow your customers to sign up for email notifications if changes to any article, category or feed in knowledgebase are made.

Deep search

Provide quick answers no matter where search terms appear. Our powerful search function explores all content for answers.

Your eyes only

Avoid overwhelming customers with irrelevant content. Usergroups limit certain categories of content to particular users.

Improve the quality of your customer support

Feedback loop

Measure and improve your support by allowing your customers to provide you with feedback on your help help desk portal.

Constructive criticism

Invite customers to share specific kinds of feedback with you by limiting the types of suggestions available.

Respond to customers

Use custom feedback statuses so users can see when you’re planning on implementing a suggestion or not.

Democratise improvement

Users and agents can vote on the feedback they think is most useful, allowing you to prioritize improvements.

Ready to get started?

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