Email Ensure every conversation is owned, transparent and resolvable.
Chat Connect with customers and resolve issues in real time.
Voice Bring 21st century customer experience to phone support.
Social Provide customers with the support they need, on the platform they love the most.
Analyze Understand customers and agents with actionable reporting and analytics.
Mobile All the best helpdesk features on your iOS or Android mobile device.
Extend Seamlessly integrate your helpdesk with 750+ other software applications.
Help Help your customers 24/7 with a self-service portal and knowledgebase.
Team Collaborate effortlessly with your teams using instant messaging and notes.
Scale Support your customers across different countries, languages and time-zones.
CRM Intelligentally manage your entire userbase from within the helpdesk.
Automate Leverage automations to increase the effectiveness of your support teams.
Enterprise Provide efficient support at scale for both staff and customers.
Retail Connect and support customers at speed, across any channel.
IT Teams Customize a powerful helpdesk to streamline IT support and ITIL.
SMBs Differentiate your business with incredible customer support software.
Agent Improve agent engagement and daily productivity.
User Provide a frictionless support experience across all channels.
Manager Understand and team performance at-a-glance.
Admin Configure a powerful helpdesk that works for your organization.
Developer Easy to customize dynamic customer support software.
Deskpro develops affordable helpdesk software that helps organizations provide better customer support.
Deskpro helps organizations provide better customer support through a single, easy-to-use interface for managing all customer support interactions across email, live chat, phone, and social media.
Deskpro automates simple, mundane and time-intensive customer support processes - creating more engaged and productive staff. As a result, customers receive faster support resolutions, and more positive, memorable brand experiences.
Deskpro differentiates itself from competitors through making software that is both fully-featured and simply priced, and has been developing helpdesk software for over 15 years. Customers include Microsoft, HMRC, Brown University, Capital One, Vodafone, and Hotel Chocolat.
Deskpro should be referred to as ‘Deskpro’ across all communications. ‘DeskPRO’ was our name before our rebrand in 2017.
For more information about Deskpro and our journey, visit our About Us page.
Whilst studying at Oxford University in 2001, Chris noticed that organizations needed a way to manage customer interactions in an emergent multichannel environment.
Chris built Deskpro in his dorm room, and went on to grow the software into one of Europe's fastest growing tech companies.
Despite being the busiest body in Deskpro HQ, Chris still finds opportunities to spend time with his family, go skiing, drink craft beers, and get the occasional bit of sleep.
Christopher Nadeau grew up in a sleepy town in Ontario, Canada. He became obsessed with technology after his Dad introduced him to the Commodore PET 64.
Christopher joined Chris Padfield to build Deskpro v3 in 2006, and emigrated to London to help establish Deskpro HQ.
When he’s not working or studying new technologies, Christopher takes life easy by going hiking, travelling, and happily taking money from friends and colleagues over games of poker.
Please use the full logo with dark blue text as standard. The white text logo is an alternative. Our logo alone is intended for use when space is limited.
“Nothing falls through the cracks with Deskpro. We no longer have to worry about who's working on which issue - so that's been a great for improving the experience of our students.”
“Without Deskpro, we’d have to pay a lot more for a helpdesk that does a lot less.”
"The diversity within the Deskpro platform has been absolutely essential in allowing us to provide customer support at speed, scale - and with a high level of quality."
If you can’t find what you need or would like more information regarding Deskpro, please contact Benedict Sycamore at firstname.lastname@example.org
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Copyright 2001 – 2018 Deskpro Ltd. All rights reserved. Company: 04249340. VAT: GB 799932937. Deskpro Ltd, 79 Hartfield Road, SW19 3ES, London, United Kingdom.