Offering the portal and user-facing emails in a different language is as simple as installing a new language pack. Users can choose from English, Spanish, French, Dutch, Russian, Japanese, Danish, Finnish, German, Hungarian, Italian, Korean, Norwegian, Arabic, Persian, Polish, Portuguese, Romanian, Slovak, Swedish or Turkish.
If you want to offer the maximum number of languages, set DeskPRO to automatically install new language packs as they become available.
Users select their preferred language for browsing the portal and receiving emails.
Do your agents have varying language skills? Don't waste user or agent time by transferring chats manually.
You can create different chat widgets for each language you support.
Easily add translations of your Knowledgebase and other portal content using the Publish app.
The French, Russian, Dutch, German, Polish, Spanish and Slovak language packs also translate the agent interface.
If you need a DeskPRO interface in a language that's not yet supported, please email firstname.lastname@example.org about how you can help with our crowdsourced translation project.
If our translation of any user-facing phrase isn't quite right for your dialect or region, you can provide your own custom text. You control the copy on every portal page and email template.
DeskPRO automatically sets the ticket language by examining the incoming email. Of course, your agents can set the language for a ticket or user manually too.
Don't mistake a sales inquiry for a spam message just because it's written in an unfamiliar language.
Help agents understand and send messages by installing our Microsoft Translator app.
Prefer the 24 hour clock, or want to see the month before the day? You have full control over the display of dates and times displayed on your helpdesk, so you can use the format that's most familiar to your agents.
Each agent can set their own independent timezone, so if your staff need to collaborate across timezones, they'll always see times for their own location.