Event

Building Unified Experiences for Next-Gen Customers

In today’s fast-evolving digital landscape, delivering exceptional customer experiences requires seamless integration between communication channels and data-driven strategies.

Customer expectations are higher than ever—they demand quick resolutions, personalized support, and frictionless engagement across every touchpoint.

To address these needs, Deskpro and MiiTel have joined forces to empower customer service agents with an integrated solution that unifies voice and ticketing systems.

This synergy allows customer service teams to:

  1. Centralize Communication: Manage voice calls, chat, email, and social channels within a unified Deskpro interface.
  2. Drive Data-Driven Improvements: MiiTel’s actionable insights—such as voice evaluation, talk-to-listen ratios, and keyword analysis—directly inform and optimize Deskpro ticket workflows.
  3. Increase Service Levels: Faster response times, proactive issue resolution, and continuous agent improvement ensure higher SLAs and customer satisfaction.

By combining Deskpro's powerful helpdesk management with MiiTel’s AI-driven voice intelligence, businesses can deliver next-generation customer experiences that prioritize ease of communication, efficiency, and measurable improvements.

Speakers
Name
Anna Matthews
Role/Company
Commercial Manager @ Deskpro
Name
Mazaya Chintya
Role/Company
Customer Success @ MiiTel

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