Consultancy & Custom Work


Need some design or coding expertise to make your ideal helpdesk? Talk to us.

Portal styling

Want to style your DeskPRO portal to make it fit seamlessly with your existing site or brand guidelines, but don’t have the required CSS/HTML skills in house? Our designers can do it for you.

Each piece of work is different, so please contact us to discuss your requirements and get a quote. Once we’ve agreed the scope of work, we’ll charge a fixed price to deliver your design in a set timeframe.


Custom development

Every organization needs different things from its helpdesk. DeskPRO is one of the most flexible helpdesk platforms on the market, but inevitably some of our customers find they need to do something that DeskPRO can’t.

With most helpdesk platforms, you’d have to accept the missing functionality, or at best use an awkward, time-wasting workaround.

DeskPRO is different. We’re open to custom development work to add the missing feature you need, at affordable rates.

We can do this for two reasons:

  1. We’ve designed our software to make adding extra functionality as simple and fast as possible.
  2. We have an international team of highly-skilled developers.

The scope of work is always fully agreed up front and delivered for a fixed price in a set timeframe. A small tweak can cost as little as $250, with most projects falling between $1000 and $10,000.

We require payment in advance for work under $5,000; billing is 50% up front and 50% on delivery for projects above this size.

If you’re not a current DeskPRO customer, we can provide a quote for any modifications you need as part of the sales process.


Configuration

We can provide consultation on the best way to configure your DeskPRO workflow, how best to use DeskPRO automation, custom report writing and more.

If you need help with DeskPRO On-Site administration, we offer managed installation and upgrade services.