Email Ensure every conversation is owned, transparent and resolvable.
Chat Connect with customers and resolve issues in real time.
Voice Bring 21st century customer experience to phone support.
Social Provide customers with the support they need, on the platform they love the most.
Analyze Understand customers and agents with actionable reporting and analytics.
Mobile All the best helpdesk features on your iOS or Android mobile device.
Extend Seamlessly integrate your helpdesk with 750+ other software applications.
Help Help your customers 24/7 with a self-service portal and knowledgebase.
Team Collaborate effortlessly with your teams using instant messaging and notes.
Scale Support your customers across different countries, languages and time-zones.
CRM Intelligentally manage your entire userbase from within the helpdesk.
Automate Leverage automations to increase the effectiveness of your support teams.
Enterprise Provide efficient support at scale for both staff and customers.
Retail Connect and support customers at speed, across any channel.
IT Teams Customize a powerful helpdesk to streamline IT support and ITIL.
SMBs Differentiate your business with incredible customer support software.
Agent Improve agent engagement and daily productivity.
User Provide a frictionless support experience across all channels.
Manager Understand and team performance at-a-glance.
Admin Configure a powerful helpdesk that works for your organization.
Developer Easy to customize dynamic customer support software.
Many of our customers believe their self-service portal should feel like an extension of their website. If you’re not well-versed in HTML or CSS, this can be a little tricky to do alone.
If you’re lacking the skills to make your Deskpro portal reflect your brand or style perfectly, our crack team of designers can do it for you.
Every now and then, our customers find they need to do something that Deskpro can’t. Unlike other leading helpdesk providers, we’re more than happy to work on developing the features you need for a reasonable price.
Deskpro’s intelligent design, and our team of highly-skilled developers means adding extra functionality is as simple, fast and inexpensive as possible.
If you’re unsure about the best way to set Deskpro up for your organization, we can give you a hand. Whether it’s developing custom reports, or discovering how to unleash the potential of our powerful automation features, our experienced helpdesk wizards ready to help.
If you need help with Deskpro On-Site administration, we also offer managed installation and upgrade services.
We work closely with our customers to fully agree on the scope of work upfront, and deliver any projects we agree to for a fixed price over a defined timeframe. If you’re not a Deskpro customer but want to become one, we can provide a quote for any modifications you need as part of the sales process.
A small tweak can cost as little as $250, with most projects falling between $1000 and $10,000. We require payment in advance for work under $5,000. Projects over this size require 50% of the total fee upfront, and the remaining 50% upon delivery.
Each project can be just as diverse as the customers we work with, so please contact us to discuss requirements and get a quote.Get a Quote
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