Core features for B2B professionals
mediation
Centralized multi-channel support
Manage all client interactions across email, chat, voice, social, Slack, and Microsoft Teams.
autostop
Intelligent automation
Automated request routing, escalations, and workflows ensure no client issue is missed and service standards are consistently met.
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Self-service help center
Branded knowledge bases and 24/7 access to resources achieve faster resolution times and reduced inbound requests.
handshake
Strengthen partnerships
Access complete client histories, preferences, and interactions for personalized, relationship-driven support.
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Actionable insights
Track client satisfaction, team performance, and service trends with advanced analytics and custom dashboards.
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Seamless collaboration
Slack and Microsoft Teams integrations, private notes, @mentions, and anti-collision tools resolve complex client issues efficiently.
