The Deskpro Digest #14
- Authors
-
- Name
- James Godwin
- Role
- Product Lead
It’s been a little while since our last update — and with good reason. We've been hard at work building some of our most exciting updates yet, and we wanted to bring them all to you in one big release roundup.
Deskpro AI 🧠
We’ve made Deskpro AI smarter and easier to manage, with new data sources, managed connections, and flexible provider options.
External AI Data Sources
Connect Deskpro AI to trusted websites, knowledge bases, and PDFs.
Surface more accurate and relevant answers for your users and team.
Plug and Play AI
No OpenAI account required, just turn on Managed AI and go.
Activate AI features for your team, and managing payments is simple with service credits.
...or Choose Your Provider
Connect your own OpenAI or Azure OpenAI account, giving you flexibility, compliance options, and simple billing.
Channels & Communication 💬
We’ve expanded how you capture requests and collaborate with your team.
Adding Microsoft Teams, Slack AI Bot, updated chat widget forms, and wider auto-translation support.
Connect Teams to Deskpro
Turn everyday Microsoft Teams messages into actionable tickets and manage them right in Teams.
Connect Microsoft Teams to Deskpro
Quick Answer AI Slackbot
Use /deskpro ai for instant, in-thread answers powered by Deskpro AI, and let any of your team submit tickets directly in Slack. No Deskpro account required. Explore Deskpro in Slack
There are so many ways to benefit from an AI Slackbot, even unconventional ways like Emily, who's been searching her teammate's brain 🧠
Custom Chat Widget Forms
You can collect all the details up front with customizable ticket forms that route tickets to the right team automatically from your widget.
Multi-Language Support
Instantly translate conversations on Email, Chat, SMS, WhatsApp, Instagram, and Facebook, with Azure AI Translation.
Real-time translations help your team provide seamless multi-lingual support anytime.
All New Integrations 🔗
Connect Deskpro with your favorite tools for a unified workflow.
These powerful integrations keep your team’s work in one place, whether you’re managing calls, roadmaps, projects, or schedules:
- Aircall – Handle calls, view caller context, and automatically log tickets, all without leaving Deskpro.
- Productboard – Link tickets to features, capture feedback, and keep roadmaps aligned with what customers need.
- Smartsheet – Connect tasks to tickets and update project progress right from the help desk.
- monday.com – Create and edit items from Deskpro to keep projects and tasks perfectly in sync.
- QuickBooks – See invoices, bills, and payments alongside conversations for more informed support.
- Google Calendar – View and schedule events directly from tickets for faster, coordinated follow-ups.
