Professional Services
We're always here to help
Let us help you get to grips with your help desk and provide ongoing assistance with our support plans and professional services.
“Whenever I've reached out to the Deskpro support team they've been very responsive. I've been very happy with their service.”Anthony Carter / Head of IT, Airbus
“The onboarding process was positive, I spoke with one of the customer support team and we had a couple of face to face calls where they walked us through the tools and how to use everything.”Luke Bryant / Customer Support Manager, Typeqast
“Support was great at helping us do the installation. Response times of support and then the content on the website is impressive.”Steve Lam Hang / Technical Support Manager, Randstad
HELP DESK EDUCATION
Get to know your help desk
We offer a range of training and learning services that can help you and your agents become Deskpro masters with guided sessions, bespoke onboarding plans and agent certification.
ONBOARDING
Get your help desk up and running with no stress
Our team creates a bespoke 3-month plan for your organization.
We help configure your help desk to get you up and running quickly.
Training
Ensure your team knows Deskpro inside and out
Whether you need product familiarization or in-depth training, our online webinars or on-site training can help your team overcome any hurdles.
Certification
Become a Deskpro-certified product expert
Our certification program helps you to acknowledge your agents' proficiency in Deskpro. With in-depth training videos, guides, and a proctored exam, you can trust that your agents understand how to use Deskpro efficiently.
Customization
Make your help desk fit your needs
Deskpro works as an out-of-box solution, or you can make it your own by recruiting our team to tailor your help desk to fit your specific needs, whether aesthetically or functionally.
HELP CENTER DESIGN
Let us design a completely unique help center for you
Many of our customers believe their self-service platform should feel like an extension of their website.
Our team of designers can help create a help center design that reflects your brand perfectly.
PRODUCT CONSULTANCY
Let us custom develop features and functionality you need
Once in a while, our customers find they need to do something that Deskpro can’t do. Unlike other leading help desk providers, we’re more than happy to work on developing the features you need for a reasonable price.
Deskpro’s intelligent design and our team of highly-skilled developers mean adding extra functionality can be as simple, fast and inexpensive as possible.
Support Services
Our team are on hand to help you
Our Customer and Tech Support teams are always here to help, whatever you need. We're here to take care of your concerns and make using Deskpro easy.
PREMIUM SUPPORT
We support you every step of the way
Our friendly team of support superheroes are committed to creating exceptional and personal customer experiences.
Our highly rated team will be able to help you solve any issue with our support plans.
SYSADMIN SUPPORT
Our technical support team will relieve your administration stresses
Our Technical Support team is on hand to make self-hosting painless and will work with you to configure your on-premise help desk as needed.
SECURITY REVIEWS
Know your help desk is secure with our security reviews
Our security reviews ensure that your help desk meets industry standard compliances.
The security of your data has always been a priority for us. Whether you deploy on Cloud or on-premise, Deskpro is committed to protecting and securing your data.
DATA & MIGRATION
We can help manage your data at any stage
Our Technical Support team can provide managed services to ensure your help desk is in good shape. And we provide support if you want to move to Deskpro from another support solution.
HELP DESK MIGRATION
Take the stress out of help desk migration
Migrating from your current help desk provider might seem like a headache but we make it as pain-free as possible.
MANAGED UPGRADES
We can manage the upgrade of your On-Premise instances
Our managed upgrade service means you can sit back and relax while we take care of transitioning your help desk to any new versions; with new features, bug fixes and general updates.
Our Technical Support team will ensure your help desk is running the latest version of the software without you needing to lift a finger.
MANAGED INSTALATION
We can help you get started with Deskpro
Our Technical Support team can help you install Deskpro on your chosen platform, so your on-premise deployment is running smoothly from day one.
Reducing the amount of time you need to spend on server administration.
