B2B Support
Manage complex client relationships, SLAs, and omnichannel support with complete visibility across accounts.
Why teams choose Deskpro
Deskpro extends beyond support teams, giving organizations a single platform to manage requests and service delivery across departments.
The Deskpro difference
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Unified omnichannel support
Bring every channel into one unified interface with no plan based limits on the channels you can connect.
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Flexible workflow automation
Deskpro's unlimited automation gives you the flexibility to build and scale even complex processes for your team.
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AI that works your way
Power Deskpro's AI features with the AI provider of your choice for smart and secure support interactions.
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Flexible deployment options
With cloud, on-prem, VPC, private and sovereign cloud options, host and use AI in the most secure environments.
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Support you can rely on
Our skilled, responsive in-house support team achieves a minimum monthly satisfaction score of 99% positive.
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Easy platform migration
Move from your current help desk with minimal disruption in weeks. Our team and tools make switching simple.
Built to keep customer support running smoothly
One place for every customer conversation
Customers reach out through many channels, but support teams shouldn’t have to manage them in different systems.
Deskpro brings conversations from email, chat, voice, forms, messaging apps, and collaboration tools into a single workspace. Agents always have the full context of every interaction so they can respond faster and resolve issues more effectively.
Automate the work that slows teams
Manual processes can quickly overwhelm support teams as ticket volumes grow.
Deskpro helps teams automate routing, escalations, responses, and workflows so tickets reach the right people faster and common tasks happen automatically. This reduces administrative work and keeps support operations running smoothly.
Help agents move faster with AI
As support volumes grow, teams need tools that help them work more efficiently.
Deskpro’s AI capabilities assist with tasks such as automated ticket triage based on sentiment and intent, suggested responses, and resolution recommendations. This helps agents understand issues quickly and respond with confidence, improving productivity without sacrificing quality.
Built to adapt to your business
Every organization has unique processes and support workflows.
Deskpro allows teams to customize ticket structures, forms, workflows, Help Centers, and branding so the platform fits their operational needs. This flexibility allows teams to create a support environment that reflects how they actually work.
A platform that grows with your team
Support platforms should grow with organizations rather than forcing them to change systems.
Deskpro supports teams of all sizes, from small support groups to large global operations. Multi-brand portals, multilingual capabilities, and scalable workflows allow teams to expand their support services without changing platforms.
Control over your infrastructure and data
Some organizations require more control over where systems run and how data is managed.
Deskpro provides flexible deployment options that allow organizations to maintain control over infrastructure, data residency, and security requirements. This flexibility makes it suitable for teams operating in regulated industries or complex environments.
Support that customers love
Get fast, practical help from people who know Deskpro inside and out. Our support team work closely with customers to solve problems, configure workflows, and ensure teams get the most value from the platform.
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99%
Average monthly satisfaction
Customers leaving positive and neutral feedback on support experiences with Deskpro
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100%
SLA adherance
Over a three month period, the Deskpro support team has achieved 100% SLA compliance
Frequently Asked Questions
What is Deskpro and who is it built for?
Deskpro is a help desk and customer support platform designed to scale across complex workflows, multiple teams, and strict infrastructure requirements. It's used by customer support, IT, and HR teams that need a single, configurable platform rather than a patchwork of siloed tools.
How does Deskpro compare to other help desk platforms?
Most help desk platforms are built as cloud-only, multi-tenant products. That works well for many teams but creates a hard ceiling for organizations with data residency requirements, compliance mandates, or a need to control where AI models run. Deskpro offers deployment flexibility across cloud, on-premise, VPC, and sovereign cloud options along with unlimited automation and the ability to run AI in fully private environments. Teams that have outgrown their current platform or hit a compliance wall will find that Deskpro is purpose-built for exactly that situation.
Can Deskpro be deployed on-premise or in a private cloud?
Yes. Deskpro Private gives organizations full control over where and how the platform runs. Deployment options include your own infrastructure, a dedicated VPC, a sovereign cloud, or a fully isolated environment. Government agencies, healthcare organizations, financial institutions, and any team that cannot route data through shared cloud infrastructure are well suited for this path. For teams that prefer managed hosting with no infrastructure overhead, full SaaS deployment is also available.
How does Deskpro handle AI and can it be used securely?
Deskpro's approach to AI in the help desk is built around control. Organizations choose which AI provider powers their instance, including running AI entirely within their own private infrastructure. No data leaves your environment, there is no dependency on public models, and internal AI governance policies stay fully intact. In practice, AI in Deskpro targets productivity through automated triage, suggested responses, and knowledge-based resolution recommendations. The platform does not position AI as a replacement for human judgment.
Is Deskpro built for one team or can it support IT, HR, and customer support?
Deskpro is used across all three functions, often within the same organization. IT teams use it for internal ticketing, issue tracking, and service desk workflows. HR and operations teams manage employee requests, onboarding tasks, and policy queries through structured workflows and automation. Customer support teams handle external inquiries across email, chat, voice, and messaging through a single workspace. Each team operates in a purpose-configured environment on a shared platform, which reduces tool sprawl and gives leadership unified visibility across the business.
How long does it take to migrate from an existing help desk?
Most teams complete their migration within a few weeks. Deskpro's onboarding team handles the technical side and works alongside your team to configure workflows, channel integrations, and automation rules before go-live. For Deskpro Private deployments, implementation also covers infrastructure setup and security validation. The goal throughout is minimal disruption to live support operations.
Take control of your support operations
Deskpro helps organizations deliver faster support, automate workflows, and scale their service operations without complexity.
See how Deskpro can transform the way your team handles support.