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help desk integrations

Connect all your favorite tools for seamless collaboration

Seamlessly connect your help desk with a wide range of apps and tools with powerful help desk integrations.

Increase efficiency and productivity by streamlining your organization's workflow and leveraging the power of integrated solutions.

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Apps & widgets

Build on top of Deskpro

Extend the help desk with your own apps, widgets, and integrations. Or connect the tools your team already uses.

  • build
    Custom apps and widgets

    Build directly in the agent interface using JavaScript and HTML. No separate platform needed.

  • webhook
    Webhooks

    Fire outbound actions automatically when things happen in the help desk; new ticket, status change, reply sent.

  • api
    API

    Read and write help desk data from external systems. Automate tasks, sync records, or build your own integrations.

Integration

One login, everywhere

Let agents and customers authenticate however makes sense for your organization, without compromising on security.

  • multiple_stop
    Multiple auth sources

    Accept logins from Active Directory, LDAP, SAML, Google, and more. Mix and match for different user types.

  • login
    True SSO

    Users already signed in to an external account get into the help desk automatically. No second login prompt.

  • safety_divider
    Separate agent and user policies

    Set stricter requirements for agents, a lighter touch for customers. You decide what applies to who.

Extend Deskpro with Zapier

Connect Deskpro to 1,000+ apps without writing a line of code.

Set up Zaps that trigger on help desk events (new ticket, status change, new user) and fire actions in the tools your team already uses. No developers needed.

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Frequently asked questions

Can I integrate Deskpro with my existing tools and applications?

Yes, Deskpro offers a wide range of integrations with popular apps and tools, allowing you to connect your help desk seamlessly with your existing tech stack.

Can I develop custom apps and widgets for Deskpro?

Deskpro provides an easy app framework that allows you to create custom widgets and apps using simple JavaScript and HTML. You can extend the functionality of your help desk and tailor it to your specific requirements.

Does Deskpro support single sign-on (SSO)?

Yes, Deskpro supports single sign-on, enabling your agents and customers to use their existing credentials from various authentication sources such as Active Directory, LDAP, SAML, and social accounts to log in to the help desk.