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Case Studies

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We're proud that the world's leading organizations rely on our help desk software for outstanding customer service and support.

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Education

Brown University

5 min read

Brown University uses Deskpro to provide excellent student and faculty experiences.

Technology

Aquila Learning

4 min read

Aquila Learning connected support and engineering with a centralized portal and AI-powered communication tools.

Non-Profit

AbilityNet

6 min read

AbilityNet chose Deskpro to support 450+ volunteers with scalable, accessible tech that aligned with its values and mission.

Logistics

eShipping

2 min read

eShipping scaled support by ditching Outlook for Deskpro.

Travel & Tourism

Vienna House

2 min read

Vienna House uses Deskpro to provide exceptional customer support for its hotels across Europe.

Education

Southern Oregon University

2 min read

Southern Oregon University migrated to Deskpro after their previous help desk provider stopped supporting On-Premise.

Technology

IT Guard

2 min read

IT Guard consolidated its emails and an internal knowledge base into one tool.

Technology

Impelsys

3 min read

Impelsys supports over 250 brands by utilizing Deskpro multi-brands.

Technology

OptiCom

2 min read

OptiCom ensured the highest quality of customer service by switching to Deskpro.

Government

Federal Public Defender Office Southern District of Ohio

2 min read

Federal Public Defender offices improved organization, communications, and efficiency.

Advertising

BI Worldwide

2 min read

BI WORLDWIDE uses Deskpro to fulfil the needs of their expanding global business.

Non-Profit

Elder Services of Worcester Area (ESWA)

2 min read

Elder Services of Worcester Area use Deskpro to provide support to its community.

Healthcare

Arkansas Urology

2 min read

Arkansas Urology streamlined IT Support for all of its employees with Deskpro.

Healthcare

Scribetech

2 min read

Healthtech experts Scribetech deliver accurate and secure support across the globe.

Technology

Roadpost

4 min read

Roadpost uses Deskpro to deliver scalable tech support for lifesaving devices.

Human Resources

Randstad

2 min read

Randstad implemented new customer support software to support its clients.

Technology

Bottega52

2 min read

Bottega52 use its Deskpro help desk to manage customer support for its digital products

Human Resources

Launchpad

3 min read

Launchpad switched help desk software to improve customer experience.

Healthcare

NOMS Healthcare

2 min read

NOMS Healthcare uses Deskpro to provide technical support to physician's practices.

Technology

Creative Networks

3 min read

Creative Networks migrated to Deskpro after its previous software stopped supporting On-Premise.

Technology

Typeqast

3 min read

Typeqast supports six client brands from one platform using live chat and branded Help Centers to deliver faster, more personal support.

Education

Dominican University

6 min read

Dominican University resolves tickets 20 times faster with Deskpro.

Travel & Tourism

FROSCH

5 min read

FROSCH improved customer care efficiency by moving from Outlook to Deskpro self-hosted.

Consulting

AON

3 min read

Aon started using Deskpro to organize its psychometric assessments and customer support.

E-Commerce

Emprint

2 min read

Emprint utilizes its Cloud deployment for both internal and customer support.

Finance

IMECE Destek

2 min read

IMECE Destek upgraded its customer support by moving from Outlook to Deskpro.

Non-Profit

Les Scouts

2 min read

Les Scouts moved to Deskpro in order to more efficiently manage its ever-growing group of members.

Technology

Vairkko

8 min read

SaaS innovator VAIRKKO leveraged Deskpro to provide first-class support with minimal resources.

Healthcare

Laboratory Testing Inc.

2 min read

Laboratory Testing's HR team uses Deskpro to support its employees.

Government

NHS North of England Commercial Procurement Collaborative

2 min read

NHS NOE CPC improved operations for procurement support with Deskpro.

Education

St Wilfrid's Catholic School

3 min read

St Wilfrid's Catholic School uses Deskpro to manage its internal support for staff and students.

Technology

BoPartner

2 min read

BOpartner manages its clients' needs through Deskpro.

Healthcare

Specialist Pharmacy

2 min read

Specialist Pharmacy streamlined operations with Deskpro and maintained excellent service.

Technology

Zermelo

2 min read

Zermelo provides 24/7 support to schools across The Netherlands.

Healthcare

Aurora Mental Health Center

5 min read

Advertising

Advertising Specialty Institute (ASI)

6 min read

Advertising Specialty Institute created an efficient, scalable, and multi-brand help desk.

Technology

Ganesh Hosting

2 min read

Ganesh Hosting broke free from a limited help desk to unlimited possibilities with Deskpro.

Education

NMIT

3 min read

NMIT brought its student support out of the dark ages (and into the light).

Travel & Tourism

Flexible Autos

2 min read

Flexible Autos took its customer support to the next level with Deskpro.

Gaming

tain

2 min read

Tain migrated from Kayako to Deskpro in search of a better on-premise help desk.

Technology

Mariner Software

3 min read

Mariner solved its customer support problems with Deskpro.

Finance

Medical Billing Professionals

2 min read

Medical Billing Professionals take support to the next level with its customized cloud help desk.

Technology

C>Ways

3 min read

C>Ways was able to justify moving from free help desk software to Deskpro within minutes.

Finance

The Progressive Building Society

2 min read

The Progressive Building Society moved to Deskpro to utilize endless customizable features.

Healthcare

ProScan Imaging

2 min read

Proscan Imaging introduced an internal and external help desk across multiple departments.

E-Commerce

3pAll

2 min read

3pAll uses Deskpro to provide technical and customer support across multiple brands.

Technology

Airbus

2 min read

Airbus and OneWeb chose Deskpro to scale internal support for its global micro-satellite project.

Technology

Atlantech

3 min read

Atlantech migrated to Deskpro after its legacy help desk stopped supporting On-Premise.

Non-Profit

Amplifi

3 min read

Amplifi moved from Outlook to Deskpro to streamline its client communications