Help desk software that keeps up with your team

Auttomatically route and categorize incoming requests. Macros handle multi-step actions in a single click. Escalations move stale tickets along before they miss an SLA. Agents can collaborate on tickets directly using @mentions and internal messaging; keeping the conversation in the help desk rather than scattered across Slack threads.

A well-maintained knowledge base reduces ticket volume without reducing support quality. Deskpro's Help Center is available around the clock and across devices. When customers search for help or start submitting a ticket, relevant articles surface automatically, resolving common issues before they reach your queue.

Deskpro's report builder uses DPQL query language to create precise, custom reports across any data in your help desk. Build dashboards per team or product line, control access per department, and track agent activity in real time. Schedule reports to go out automatically to whoever needs them.

Connect Deskpro to 1,000+ applications through the app library, or build your own widgets and apps using JavaScript and HTML. The full REST API lets you retrieve, create, and update help desk data programmatically; whether you're syncing with your CRM, automating workflows, or building internal tooling on top of Deskpro. Webhook triggers let you respond to help desk events with actions across your other systems.

Single Sign-On (SSO) handles authentication for agents and customers already logged into external accounts, so there's no separate credential management to worry about.

Deskpro is available as a cloud-hosted solution with a 99.9% uptime guarantee, or as Deskpro Private for teams that need to self-host; managing their own infrastructure, storage, and upgrades. If your requirements change as your company grows, switching between deployment options is straightforward.