Support your clients every step of the way

Travel support teams deal with customers across time zones, languages, and channels; often with urgent, time-sensitive issues. Deskpro brings every support conversation into a single interface, so agents can manage queries efficiently without switching between tools or losing context.

Deskpro's language packs, available in 25+ languages, apply dynamically across both the agent interface and the Help Center. Agents can translate tickets and responses in one click using the built-in Microsoft Translator. 

Create localized versions of your Help Center for different geographic regions, each with its own branding, content, and language settings.

Categorize and route incoming tickets automatically based on your settings, reducing wait times and keeping queues manageable. Auto-replies keep customers updated on ticket status without agent intervention.

When a traveler hits a problem mid-trip, they need a fast answer. Live chat lets agents respond in real time, share Knowledge Base articles directly in the conversation, and use snippets for common queries. Agents can see what pages a customer is browsing and what they're typing before they send, giving them context to respond more accurately. Customers can rate the conversation when it ends, giving you immediate feedback on your team's performance.

Deskpro's dashboards and reporting tools give you a clear view of response times, agent activity, and customer satisfaction. Set Service Level Agreement (SLA) targets per team or brand and get automated alerts when goals are at risk. Schedule reports to go out to relevant stakeholders automatically.