Understand your customers
Collect feedback at the right moment and build improvements around what customers actually tell you.
Customer Satisfaction
Elevate customer satisfaction with advanced CSAT tools
Arm your team with CSAT tools, real-time analytics, and automation capabilities to proactively address customer concerns, make data-driven decisions, and enhance customer retention.
Track your performance
Data provides insights let you pinpoint areas of weakness that your organization can improve upon.
Boost customer retention
Customers who feel heard come back. Use feedback to fix what matters and strengthen relationships.
Navigate feedback with ease
In-built CSAT software makes measuring and analyzing customer feedback simple.
Insightful metrics
Make strategic decisions to increase satisfaction
Gather valuable insights and never question how customers feel about your brand and services. Customers can give the support they received a rating; positive, neutral, or negative.
Resolved tickets
Resolved tickets
Automatically send a survey request when a ticket is resolved to get instant feedback on the support received.
Ticket replies
Ticket replies
Customers can rate and comment on individual agent replies through the help center or via email.
Automated Responses
Automate processes for negative feedback
Build automations to prioritize and address issues from dissatisfied customers proactively. Ensure every survey response is addressed, enabling your team to improve continuously at each stage of the support journey.
Positive responses
Keep track of the customers that leave a positive response and analyze where your organization is performing well.
Neutral responses
Keep a careful eye on neutral scores, identify smaller issues and improvements that can boost your service for customers.
Negative responses
Automatically add managers to follow issues and label urgency to carefully monitor and fix any issues.
real-time analytics
Live insight into your CSAT performance
Track satisfaction as it happens. Identify patterns, catch dips early, and understand what your customers actually think about your support.
Surveys that work for your team
Design feedback forms that surface the data you need. Customize email templates, create surveys per department or service, and gather specific feedback you can actually act on.
Control how surveys are sent
How
Choose to send a survey after each reply, on ticket resolution, or both.
When
Set the send window anywhere from seconds to weeks after resolution.
Who sees responses
Decide whether agents can view feedback, or restrict access to admins only.
Easy for customers, useful for you
Rating support should take seconds. Customers can submit their satisfaction rating directly through the Help Center — no extra accounts, no friction.
Frequently asked questions
Does CSAT integrate with the rest of the help desk?
Yes,CSAT is built into Deskpro, not bolted on. Surveys, analytics, and automations all work within the same platform your team already uses for ticketing and reporting.
How does CSAT help with customer retention?
Deskpro's customer satisfaction software enables you to gather feedback, track performance, and take proactive actions to address customer concerns. By demonstrating that you value customer feedback and actively work on improving your services, you can boost customer satisfaction and retention.
Can surveys be customized for different teams or services?
Absolutely. Deskpro's customer satisfaction software allows for customization of question and email messages. You can create custom surveys tailored to specific departments, services, or products. Ensuring targeted feedback collection and implementation of improvements.