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Help your customers help themselves

Make support easier for customers and agents with 24/7 self-service Help Center software.


Help Center Features

  • 24/7 Self-Service Support
  • Engage Customer Feedback
  • Organize Your Content
  • Fully Integrated Helpdesk
  • Manage All Your Content From One Platform

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Apple
Garmin
Sony
Siemens
1&1 (IONOS)
Hotel Chocolat
24/7 Knowledgebase Software
Allow customers to help themselves by offering them a library of resources.
Branded Content Platform
Make your Help Center look as beautiful as your website.
Multi-Channel Help Center
Let customers contact you in the way that suits them best.
In-built Help Center Software
Link your Help Center and helpdesk together for optimal support.

INTERACTIVE HELP CENTER

Engage with customers through your Help Center

Keeping customers informed about your support content lets them self-serve more efficiently, increasing the efficiency of your support platform.

Watch the short introductory video to learn more about Help Center.


find answers

Make finding the right answer easy for everyone

Customers want to find the answers to problems when it suits them. Reduce the effort it takes to solve issues and help customers quickly find solutions the first time they access your content.

Instant Search

Help customers search your support content

Give customers instant answers with powerful search across the Help Center and Knowledgebase software, including articles, guides, community topics, and news.

Finding Fast Solutions

Ensure content is easy to find and accessible

Increase the discoverability of content and ensure that when customers are searching for answers they discover the answers first.

Ticket Management

Customers can manage their tickets

You can access your tickets from the Help Center; view lists of your tickets and notifications with ease.

The Help Center software lets you conveniently manage your ticketing from a different interface and helps you stay on top of things.

CUSTOMIZATION & CONTROL

Customize the Help Center to fit your brand

Support content shouldn't have to look dull. A familiar branded content platform helps your audience feel safe and increases trust in your brand.

Set your own color scheme, logo and header image to reflect your brand - with an easy-to-use template system and CSS.

We've created a support Help Center and that's been a wonderful feature for our customers to use.
Sarah Kippernes Head of Support

Collaborate

Promote collaboration with your customers

Improve engagement by allowing customers to provide you with feedback, enabling customers to collaborate, discuss and help each other to solve issues.

MULTI-BRAND

Manage multiple brands across Help Centers

Provide support to multiple independent brands, products, services or audiences with unique Help Centers you can manage from one helpdesk.


Deskpro is more than a Help Center Software

Enable live chat from any page with your customized messenger widget embedded.

Messenger

Engage customers instantly with Deskpro's live chat capabilities and resolve issues from anywhere; reply faster, save time, and resolve more questions.

Thousands of businesses support their customers with Deskpro

OCEANA
NHS
Hotel Chocolat
Kodak
Cult Beauty
Scania
Progress Play
Deskpro is a great tool and helps our teams collaborate better. We make data-driven decisions using the reports to keep improving for our users.
Robert Tanka Head of Technical Operations
We wanted a ticketing system that would be more efficient for working together.
Sarah Kippernes Head of Support
Deskpro by far excelled over the other helpdesks we looked at. I've reached out to the Deskpro support team a couple of times and they've been very responsive.
Anthony Carter Head of IT

Your powerful multichannel support software

Deskpro is a fully-featured multi-channel support solution that streamlines customer support