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Help your customers help themselves
Make support easier for customers and agents with 24/7 self-service Help Center software.
Help Center Features
- 24/7 Self-Service Support
- Engage Customer Feedback
- Organize Your Content
- Fully Integrated Helpdesk
- Manage All Your Content From One Platform
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Allow customers to help themselves by offering them a library of resources.
Make your Help Center look as beautiful as your website.
Let customers contact you in the way that suits them best.
Link your Help Center and helpdesk together for optimal support.
INTERACTIVE HELP CENTER
Engage with customers through your Help Center
Keeping customers informed about your support content lets them self-serve more efficiently, increasing the efficiency of your support platform.
Watch the short introductory video to learn more about Help Center.
find answers
Make finding the right answer easy for everyone
Customers want to find the answers to problems when it suits them. Reduce the effort it takes to solve issues and help customers quickly find solutions the first time they access your content.
Instant Search
Help customers search your support content
Give customers instant answers with powerful search across the Help Center and Knowledgebase software, including articles, guides, community topics, and news.
Finding Fast Solutions
Ensure content is easy to find and accessible
Increase the discoverability of content and ensure that when customers are searching for answers they discover the answers first.
Ticket Management
Customers can manage their tickets
You can access your tickets from the Help Center; view lists of your tickets and notifications with ease.
The Help Center software lets you conveniently manage your ticketing from a different interface and helps you stay on top of things.
CUSTOMIZATION & CONTROL
Customize the Help Center to fit your brand
Support content shouldn't have to look dull. A familiar branded content platform helps your audience feel safe and increases trust in your brand.
Set your own color scheme, logo and header image to reflect your brand - with an easy-to-use template system and CSS.
We've created a support Help Center and that's been a wonderful feature for our customers to use.Sarah KippernesHead of Support
The guides feature is one of my favorite things on Deskpro and our customers really love it too.Luke BryantCustomer Support Manager
Collaborate
Promote collaboration with your customers
Improve engagement by allowing customers to provide you with feedback, enabling customers to collaborate, discuss and help each other to solve issues.
MULTI-BRAND
Manage multiple brands across Help Centers
Provide support to multiple independent brands, products, services or audiences with unique Help Centers you can manage from one helpdesk.
Deskpro is more than a Help Center Software
Enable live chat from any page with your customized messenger widget embedded.
Messenger
Engage customers instantly with Deskpro's live chat capabilities and resolve issues from anywhere; reply faster, save time, and resolve more questions.
Knowledgebase
Create articles once for your Help Center that solve an issue for customers hundreds of times in the future. Saving your agents time and reducing customer frustration.
Shared Inbox
Centralizing communication into a shared inbox enables your team, no matter their size, to work efficiently and collaboratively to resolve customer requests.
Omnichannel
Deskpro supports seamless contact and centralizes communications across Email, Live Chat, Phone, Social Media, Help Center Forms, Review Channels, and more.
Reporting
Analyze your helpdesk data to drive informed decisions for your organization. Get live updates and actionable insights across custom stats and dashboards.
Thousands of businesses support their customers with Deskpro
Deskpro is a great tool and helps our teams collaborate better. We make data-driven decisions using the reports to keep improving for our users.Robert TankaHead of Technical Operations
We wanted a ticketing system that would be more efficient for working together.Sarah KippernesHead of Support
Deskpro by far excelled over the other helpdesks we looked at. I've reached out to the Deskpro support team a couple of times and they've been very responsive.Anthony CarterHead of IT
