Your DeskPRO is instantly created in the cloud.
DeskPRO excels at helping you manage email effectively. Use filters, custom fields, macros, quick replies, labels, triggers and notes to provide quick and excellent customer service.
Self service helps your users and agents save time. DeskPRO’s tools make it easy for agents to quickly generate content; letting them focus their time on tricky support issues.
Provide sales or support help in real time. Integrated directly into DeskPRO your agents can manage multiple chats and tickets at once from the same interface.
Learning what your customers want can increase sales and customer satisfaction. Our suggestions tool makes it easy to keep track of this vital information.
From just setting your logo to full CSS/template control; you have unlimited flexibility in how you integrate DeskPRO into your site.
At DeskPRO we believe in choice. You can run DeskPRO in our cloud or your IT infrastructure. It’s your data; we will never lock you in.
Integrate DeskPRO with your other applications, authenticate against your existing database or LDAP. Unlimited flexibility.
Reports your boss will love. DeskPRO has the most advanced inbuilt reporting of any helpdesk application.
Excellent customer service is a team game. From internal agent instant messaging to agent teams and ticket notes – your whole team can work together.
The best support requires an integrated view of your customer. View all your customer’s interactions in one place and organise users into groups and organizations.
From translatable interfaces, rules based on language and tools to help manage translated content, DeskPRO makes multi-lingual support simple.
We live what we preach and aim to give you the best customer support imaginable. Our team loves what they do and are waiting to help you out.