DeskPRO — The Help Desk Software Platform

Helpdesk software is used to manage the communication between two groups of people: the people with questions and the people who will answer those questions.

Typical uses of helpdesk software are companies managing their customer service via email ("where is my parcel?") or managing IT support within an organisation ("my printer is broken") but there are many other use cases.

Our helpdesk platform lets your choose the apps your business needs. Email, live chat, suggestions, knowledgebase - all in one package.

Creating software that is both powerful yet simple to use is a huge challenge, one that is often failed by companies making software for companies; at DeskPRO we have heavily invested in making software that is primarily intuitive and a pleasure to use but remains powerful. We are confident your staff will enjoy using our software.

DeskPRO is a helpdesk platform. You can pick and choose the helpdesk applications you need for your organization.

Most organizations will start by managing email (tickets), the corner stone of a helpdesk; but if you have other requirements - DeskPRO's platform includes:

• Email / Tickets - The best tool for managing your support email
• Live Chat - communicate in real time for sales/support
• Knowledgebase - Searchable repository of questions and answers
• Feedback - Customers submit and vote on suggestions
• News & Files - More ways to publish your content
• Facebook / Twitter - Coming very soon

With a cloud setup there is no software to install, maintain, upgrade or backup. We take care of everything for you. You can create a demo in 30 seconds and deploy to your customers in less than 30 minutes.

At DeskPRO we understand that your data is just that - yours. At any time you can extract all your DeskPRO data and choose to host DeskPRO on your own servers. Whether you decide to do this or not; you always have the choice.

DeskPRO can be deployed on your own servers. You have full access to the source code allowing you to make any changes you want. DeskPRO runs on almost any operating system and webserver and simply requires PHP >5.3 and mySQL to work.

You are welcome to download a demo or create a demo DeskPRO Cloud account that you can migrate to a local install at any point.

DeskPRO pricing is both affordable and simple to understand. We don't have lots of different plans, locking away features you want in expensive packages that force you to pay for more than you need. When we release a new feature you can be confident you will get it without having to upgrade to a more expensive package. We don't restrict the usage of your helpdesk - everything is unlimited.

Our pricing is transparent - based on one variable; the number of agents (your staff) that respond to requests. We charge $30/month/agent if we are managing your helpdesk on our cloud or $10/month/agent if you are self-hosting. More details on our pricing page.