Download DeskPRODeskPRO is a customer support application which allows you to manage your clients as well as staff, without the complexity of using multiple software systems to accomplish the same thing. Using a large array of features, a few of which are highlighted below, you keep costs down while keeping productivity up:
- Knowledgebase and troubleshooting articles to help clients right away, without them needing to send in a ticket first.
- Alert features to let staff know when a ticket has been received, even if they're not logged in.
- Email filters to better manage tickets and users efficiently.
- Extensive permission schemes to control access for both clients and staff.
- Detailed reporting center that provides overall performance statistics of your tickets and staff.
DeskPRO is provided in two forms: local or managed installation. Local installations allows you to download and install the software on your own server, while managed installations let us deal with the server setup and maintenance. You can find more information about the manage version at our DeskPRO Live website.
Learn more by exploring DeskPRO's benefits or features. Want to see DeskPRO in action? Check out the screenshots or try a free demo.