DeskPRO -

Custom Fields

Custom fields are additional form fields you can add to several aspects of DeskPRO including tickets, user profiles, knowledgebase articles and even calendar events. These fields extend the information you can store in the system, making it possible for you to keep everything in a single place

• Multiple field types for all kinds of information including select boxes, single and multi-line text boxes, multiple selection boxes, checkboxes, radio buttons and 2-level hierarchical select boxes.
• With usergroup permissions you can fine-tune who can see and use fields. This makes it possible to have fields that are hidden from users (tech-only fields) for example.
• By using per-category custom fields with tickets, you can create custom fields that only show up when the user choses specific categories.
• Ensure users enter data correctly by defining form validation rules including simple criteria like minimum or maximum length, to advanced criteria like regular expression matching.
• Provide default values for fields that users don't finish. You can even use PHP code to generate these values!
• Create custom PHP-powered fields to grab values from any source.

Integration with external systems

In many instances, you may already have a userbase set up. DeskPRO has features to combine authentication credentials from almost any system.

• DeskPRO includes a number of built-in usersources including vBulletin, phpBB, LDAP and eZ Publish.
• Use the custom MySQL or msSQL setup wizard to connect almost any MySQL or msSQL database with DeskPRO.
• With a simple usersource interface, your company can create new sources of user information for systems unsupported by DeskPRO.

Custom Design

The user interface can be completely redesigned by using DeskPRO's built-in style features.

• Quickly change the colors, font and other properties by using the comprehensive CSS replacements engine.
• If you need more power, you can edit sharable CSS stylesheets that can be used between multiple styles.
• DeskPRO can manage multiple styles at once.
• If you need more control, you can edit HTML markup by changing the template files directly.
• Want to quickly add a new header or footer? Every style has a easy header and footer field that you can simply copy and paste HTML into. Extremely useful for things like tracking codes or logos.
• Use custom email templates to change the contents of emails that DeskPRO sends.

Multi-Lingual

DeskPRO offers a fully translatable user interface so you can offer your services to customers all over the world.

• Fully translatable user interface
• Translations can be done using an interactive translator interface. This interface can also be used to track changes between DeskPRO versions.
• DeskPRO has a number of pre-made language packs located on our language site.