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Impacted by the Jira Service Management Data Center EOL?

Atlassian is forcing the move to cloud with the end of life for Jira Service Management Data Center. But you shouldn't compromise on control, security, or flexibility. Stay on-premise with Deskpro.

Deskpro gives you a modern support platform, deployed your way.

Stay in control, stay compliant, and move faster with Deskpro.

Atlassian is making the decision for you

With Atlassian sunsetting Jira Service Management Data Center, teams are being pushed toward a cloud-only future. For many organizations, that introduces risk:

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    Loss of infrastructure control

    Your data and systems move outside your environment, limiting how you manage, secure, and operate your support stack.

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    Compliance challenges

    Meeting regulatory, sovereignty, and internal compliance requirements becomes more complex in a shared cloud model.

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    Limited flexibility

    Cloud-only deployment restricts how you customize, scale, and adapt your support operations to your needs.

What happens if you follow the forced path?

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Security concerns

Your help desk data will move out of your controlled environment in a cloud-only solution

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Compliance risks

It becomes harder for your team to meet regional and regulatory requirements

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Limited flexibility

Cloud-only architecture introduces fixed rules with less control over your data and infrastructure

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Operational disruption

You risk migration complexity and long timelines to securely move your instances to cloud

Deploy Deskpro your way

Unlike Atlassian Cloud, Deskpro gives you complete deployment freedom

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On-premises

  • Full control over infrastructure and data

  • Ideal for strict security or regulatory environments

  • Works within your existing IT architecture
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Virtual private cloud (VPC)

  • Deploy in your own VPC

  • Maintain isolation and control

  • Integrate with your existing cloud stack

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Private AI deployment (optional)

  • Run AI models within your own environment

  • Avoid sending sensitive data to third parties

  • Maintain full governance over AI usage

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Sovereign & regional cloud

  • Meet strict data sovereignty requirements

  • Keep data within specific jurisdictions

  • Ideal for government and regulated industries

Jira Service Management is going cloud-only. You don’t have to.

Learn more about Deskpro Private in this guide, see how you can replacing JSM Data Center with an on-premise help desk.

Try for Free
Jira Service Management CloudDeskpro Private
DeploymentCloud-onlyOn-premises, VPC, sovereign cloud
Data controlLimitedFull ownership
AI deploymentFixedAny model, including private AI models
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For IT

Architecture that fits your environment

Deploy within your existing infrastructure while maintaining your architectural standards. Seamlessly integrate with internal systems without reworking your stack.

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For compliance & security

Control your data, location, and access

Keep data within required jurisdictions, enforce internal security policies, and enable private AI, all while staying fully compliant.

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For support teams

Modern support without compromise

Deliver better customer experiences with advanced workflows, automation, and omnichannel support, without disruption from forced migration.

Take control of your next move

Don’t settle for a deployment model that doesn’t fit.

Choose a platform built around your needs.

Book a personalized demoExplore Deskpro