Cloud
Never have to worry about hosting or technical details; we handle that, plus automatic weekly updates.
- 99.9% uptime
- Auto weekly updates
- US/EU/UK Data centers
- Security Patches
Deskpro vs Spiceworks
Meet Deskpro, your Spiceworks alternative!
Take the stress out of finding an alternative help desk software solution. Deskpro offers a comprehensive help desk platform with both On-Premise and Cloud deployments.
What makes Deskpro better?
- Support team that isn't going anywhere
- Equal commitment to On-Premise and Cloud deployment
- Entry plan that contains all the features you need
- You choose where you want your data to be hosted
- Product releases every single week & regular new features
Try Deskpro for free
30 second signup. No credit card required
On-Premise
Get complete control over your Deskpro instance while never compromising on power.
- On-Premise Controller
- Rapid deployments
- In-built scalability
- Multi-instance
Get 3 months of Deskpro for FREE
Exclusions apply. Only available to Spiceworks Desktop users.
Finding a Spiceworks alternative doesn't have to be complicated
In 2021, Spiceworks announced the end-of-life of their On-Premise software Desktop, leaving users in a state of uncertainty. With no further support or maintenance, the future of Spiceworks' On-Premise help desk became unclear.
While they suggested migrating to Spiceworks Cloud Help Desk, it came with reduced functionality compared to the On-Premise asset management software. The remaining option, the Help Desk Server, is available but receiving minimal development attention.
This is where Deskpro comes in as an optimal Spiceworks alternative.
Unlike Spiceworks and many other help desk solutions, we are not removing our On-Premise deployment, letting it stagnate, or leaving it without essential functionality. Deskpro On-Premise and Cloud receive the same level of attention and commitment to product development, so you can choose the deployment that best suits you.
It was really significant to have Deskpro committing long-term to their On-Premise help desk. We see ourselves staying with them for the foreseeable future.Eric Van Tol Director of Engineering and Support
Deskpro On-Premise Software
Our commitment to On-Premise
We are constantly updating, improving, and developing our On-Premise platform, ensuring it remains the ideal solution for our customers. This investment guarantees our On-Premise deployment offers the same functionality as our Cloud deployment, giving you total choice over software with zero sacrifices.
To simplify server management we've designed a user-friendly On-Premise Controller specifically for Sysadmins. This offers a flexible approach to help desk management, making tasks easier for your Sysadmins without compromising on the power and performance of an On-Premise system. We're committed to offering solutions that balance simplicity with capability.
The OPC Features
A more useful and simple On-Premise management tool
Daily automatic backups let you restore your help desk to working order in the event of any issues.
You can easily manage all of your instances through one clear interface in the controller.
We have added notifications in Deskpro to alert you to any problems with your deployment.
The OPC monitors your instances and will send email alerts if any problems are identified.
New features being developed for Deskpro On-Premise will only be available from Horizon.
Horizon includes latest versions of PHP, ElasticSearch, and MySQL, which will be upgraded for you.
On-Premise is still as customizable as ever, but our new UI makes it even easier.
We automatically install security updates and enforce HTTPS to keep your help desk secure.
Upgrade your instances in one click from the OPC, reducing the manual effort of updates.
Generate an SSL Certificate with one click or bring your own certificate.
All your logs are easy to find in our intuitive interface, making it simple to manage log rotation.
Choose your file storage option, from filesystem options to S3-compatible APIs.
As we started growing rapidly, I needed to get full control of our data. That meant looking for an on-premise help desk. Deskpro by far excelled over the other help desks we looked at.Anthony Carter Head of IT
SPICEWORKS HELPDESK SOFTWARE ALTERNATIVE
Compare Deskpro and Spiceworks
With Deskpro's Team plan, you gain access to all the tools and capabilities you need, without any compromises or unexpected expenses. Move to a fully functioning help desk with our team of support superheroes on hand to help whenever you need it.
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| Ticket Management Tools | | |
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| Custom Reports | | |
| Automated Routing | | |
| Live Chat | | |
| 24/7 Knowledge Base & Help Center | | |
| User-facing Help Center | | |
| Customizable Branding | | |
| SSO & 2FA | | |
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| FAQs | | |
| 24/7 Knowledge Base | | |
| Phone Support | | |
| Live Chat | | |
| Premium Support | | |
We started off with Spiceworks, then we went to FreshService, they were good but too pricey as anything we were looking for was an add on, with Deskpro everything was included in just the base pricing.Nick Martunas IT Manager
Deskpro is the all-in-one support solution you can depend on
Deliver exceptional omnichannel support experience with Deskpro, your help desk software available on Cloud or On-Premise.
Workspace switching
Seamlessly move between workspaces with simple transitions across multiple help desks.
Reply with complete context
Verify users and instantly get a holistic view of who you’re talking to with our in-built CRM.
Omni-channel support
Capture every message across all support touchpoints in your centralized help desk.
Live Chat and Voice
Give your team more ways to engage so they can resolve problems faster.
Increase team productivity
Save time and reduce support costs with automation tools that boost productivity.
Try Deskpro today
Start boosting your agents’ productivity today.
What do customers think of Deskpro vs Spiceworks?
Read real customer reviews of Deskpro & Spiceworks, posted on G2.com
"Deskpro has transformed how we work on a daily basis, we had previously been using a custom built Help Desk system and their support was awful, since moving to Deskpro the support has been fantastic and all our requests have been accommodated.
We're very happy with our move to Deskpro!"
"The software offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities."
"I use Deskpro software to provide excellent support every day. I take advantage every day of the powerful functions of the help desk to foster better and more meaningful relationships. The environment is perfect because I guarantee my customers satisfaction, all at a fantastic price."
"Everything loads on a single page. I can open tons of tickets quickly and easily. The notification customization is great, love the chat popups for notifications. Very customizable system. Ability to merge tickets is amazing too."
"No mobile app, Now only cloud-based, No hardware finding integration, No more support for on premise version"
"The offensive, stereotypical emails from Spiceworks that never ever end, the software is unreliable and doesn't send out notifications when you expect it to you, there are ads EVERYWHERE that are extremely invasive to the user experience."
"It can be very slow to respond to simple tasks. The "Help Desk Ticket" search is painfully slow and takes a good 5 minutes to display results."
"Not too much functionality, which is fine considering the price point. As more updates come out for it that, it gets clunkier. Adding a comment to a ticket or updating a ticket sometimes does not work, and I have to refresh the website to be able to edit the ticket. Otherwise, it just hangs or never adds to the ticket."
Unparalleled support that puts you first
With Spiceworks no longer providing technical support, Deskpro not only offers a reliable alternative to Spiceworks but also a partner dedicated to delivering timely resolutions to your inquiries and issues.
At Deskpro, your success is our absolute priority. That commitment is evident in our exceptional rating of 9.0 (based on G2 reviews) for the quality of support we offer, surpassing the industry average for help desk services.
We specialize in customizing our onboarding process to align perfectly with the unique requirements of your organization.
Quarterly health checks to ensure your help desk is fully operational. We will assess your automations and routing to maximize your Deskpro account benefits.
With Premium Support, we automate a 1-hour Service Level Agreement (SLA) to ensure prompt responses to your inquiries.
We offer an Uptime SLA of 99.9% for our Cloud server. Or, if you opt for On-Premise hosting, you can benefit from SysAdmin support to assist you.
We make it easy to migrate from Spiceworks to Deskpro
Switching to a new help desk platform might seem like a chore and you have to consider how changes will impact your organization.
Deskpro wants to take the stress out of the equation but simplifying the migration process so you can focus on making the best decision for your organization.
Choose the data that you wish to migrate from Spiceworks to Deskpro. No need to get your development team involved. Pick what you want to keep, and let us do the rest.
All Deskpro migrations are conducted securely over HTTPS encryption. Compliant with ISO 27001 and GDPR standards.
We ensure that all of the fields, including custom fields, are correctly mapped to the right destination in Deskpro.
Compliance certifications and regulations
Help Desk software that suits your budget
Our comprehensive Team plan provides the all the fundamental features needed to operate a robust help desk. Professional and Enterprise, our next tier plans, simply offer additional service level benefits to our already extensive platform.
OUR PLANS START FROM
$29
per agent/month
FAQs
Frequently Asked Questions
Here are some questions you might ask when comparing Deskpro and Spiceworks.
Try Deskpro today
Start boosting your agents’ productivity today.