Jira Data Migration
Migrate your tickets and data from Jira using automated migration tools into Deskpro.
- Automated migration
- Map all data fields
- Fully managed service
- Secure data transfer
Deskpro vs Jira
Your On-Premise Jira Service Management alternative!
With Atlassian's End of Support plans impacting Jira Service Management users, Deskpro offers a secure and supported alternative to Jira's end of life for Server.
Why consider Deskpro?
- Commitment to On-Premise and Cloud
- Weekly product releases
- 5-star customer support team
- Minimum 10-agents (On-Premise)
Try Deskpro for free
30 second signup. No credit card required
On-Premise Controller
Get complete control over your Deskpro instance while never compromising on power.
- On-Premise Controller
- Rapid deployments
- In-built scalability
- Multi-instance
It was really significant to have Deskpro committing long-term to their On-Premise help desk. We see ourselves staying with them for the foreseeable future.Eric Van Tol Director of Engineering and Support
Why choose Deskpro as your Jira Service Management alternative
In the wake of Jira's end of support for Server, users will face limited technical assistance, lack of updates, security patches and potential compatibility issues. Deskpro's active development and commitment to continuous updates, security and improvements ensures that your organization will remain at the forefront of technological advancements giving you a peace of mind in the face of Jira's end of support plans.
Commitment to On-Premise
Deskpro On-Premise and Cloud receive the same level of attention and commitment to product development giving you the flexibility and assurance you need to meet specific data security and privacy requirements while leveraging the robust features and support offered by Deskpro.
Share your frustrations with us
Let us know what concerns you have with Jira and we can show you how Deskpro can turn your challenges into opportunities for growth and success.
Our commitment to On-Premise
We've created our On-Premise controller to reduce the complexities of server management by creating a user-friendly WebGUI for Sysadmins.
The new On-Premise controller makes help desk management flexible and simple for your Sysadmins while never compromising on power.
New Features
A more useful and simple On-Premise management tool
Daily automatic backups let you restore your help desk to working order in the event of any issues.
You can easily manage all of your instances through one clear interface in the controller.
We have added notifications in Deskpro to alert you to any problems with your deployment.
The OPC monitors your instances and will send email alerts if any problems are identified.
New features being developed for Deskpro On-Premise will only be available from Horizon.
Horizon includes latest versions of PHP, ElasticSearch, and MySQL, which will be upgraded for you.
On-Premise is still as customizable as ever, but our new UI makes it even easier.
We automatically install security updates and enforce HTTPS to keep your help desk secure.
Upgrade your instances in one click from the OPC, reducing the manual effort of updates.
Generate an SSL Certificate with one click or bring your own certificate.
All your logs are easy to find in our intuitive interface, making it simple to manage log rotation.
Choose your file storage option, from filesystem options to S3-compatible APIs.
Deskpro has revolutionized the way we deliver support to 50,000+ customers. Our developers use Deskpro for capturing bugs, which has eliminated the need for a heavy application like JIRA. Using Deskpro allowed us to set things up exactly how we needed them.Melissa Pratt Help Desk Supervisor
 |  | |
| Flexible Deployment Options | Cloud or On-Premise | Cloud or On-Premise |
|---|---|---|
| Min. Number of Agents | 10 | 50 |
| Add User Permissions | | |
| Custom Reporting | | |
| SLA | | |
| In-Built Knowledge Base | | |
| Webhooks and Integrations | | |
| SSO and Active Directory Sync | | |
| Customer Feedback and Satisfaction Ratings | | |
| Template Automation | | |
| Trigger Based Routing | | |
| Quality of Support | 9.0 | 8.2 |
| Ease of Use | 8.9 | 8.1 |
| Ease of Setup | 8.9 | 7.5 |
Our developers use Deskpro for capturing bugs, this has eliminated the need for a heavy application like JIRA.Brian Polackoff VP of Sales & Client Relations
Deskpro the all-in-one support solution you can depend on
Deliver exceptional support experience with Deskpro, your help desk software available on cloud or on-premise.
Workspace switching
Seamlessly move between workspaces with simple transitions across multiple help desks.
Reply with complete context
Verify users and instantly get a holistic view of who you’re talking to with our in-built CRM.
Omni-channel support
Capture every message across all support touchpoints in your centralized help desk.
Live Chat and Voice
Give your team more ways to engage so they can resolve problems faster.
Increase team productivity
Save time and reduce support costs with automation tools that boost productivity.
Try Deskpro today
Start boosting your agents’ productivity today.
What do customers think of Deskpro vs Jira?
Read real customer reviews of Deskpro & Jira Service Management, posted on G2.com
"Deskpro has transformed how we work on a daily basis, we had previously been using a custom built Help Desk system and their support was awful, since moving to Deskpro the support has been fantastic and all our requests have been accommodated.
We're very happy with our move to Deskpro!"
"The software offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities."
"I use Deskpro software to provide excellent support every day. I take advantage every day of the powerful functions of the help desk to foster better and more meaningful relationships. The environment is perfect because I guarantee my customers satisfaction, all at a fantastic price."
"Everything loads on a single page. I can open tons of tickets quickly and easily. The notification customization is great, love the chat popups for notifications. Very customizable system. Ability to merge tickets is amazing too."
"I find this system extremely difficult to use, it has no intuitive qualities and makes it is really hard to follow the status of a request or collaborative effort. I would prefer almost any other system to this one alas I would seem to be stuck in non-paradise. I also hate the ability of one collaborator to end the process/request while the others get o notice of the same."
"It doesn't have enough functionality. It isn't easy to use and to setup, and when you succeed it is very limited. The fields are terribly limiting and formatted in a very specific way. I am not using it anymore. I am looking to drop it because it's lack of functionality."
"Far too costly, extremely complicated for how many of the features actually work, many of the features work poorly, or as if they were never intended to actually be used."
"Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you can delete easily and other things you can not."
Unparalleled support that puts you first
With Jira no longer providing technical support you can rely on Deskpro's dedicated support team to receive timely resolutions to your inquiries or issues.
At Deskpro, your success is our absolute priority. That commitment is evident in our exceptional rating of 9.0 (based on G2 reviews) for the quality of support we offer, surpassing the industry average for help desk services.
We specialize in customizing our onboarding process to align perfectly with the unique requirements of your organization.
Quarterly health checks to ensure your help desk is fully operational. We will assess your automations and routing to maximize your Deskpro account benefits.
With Premium Support, we automate a 1-hour Service Level Agreement (SLA) to ensure prompt responses to your inquiries.
We offer an Uptime SLA of 99.9% for our Cloud server. Or, if you opt for On-Premise hosting, you can benefit from SysAdmin support to assist you.
Migrating to Deskpro was plain sailing. We didn’t have any issues, it was painless and having regular upgrades of the software is fantastic, it improves every time.Jonathan Bonnici Technical Support
We make it easy to migrate from Jira to Deskpro
Switching to a new help desk platform might seem like a chore and you have to consider how changes will impact your organization.
Deskpro wants to take the stress out of the equation but simplifying the migration process so you can focus on making the best decision for your organization.
Choose the data that you wish to migrate from Jira to Deskpro. No need to get your development team involved. Pick what you want to keep, and let us do the rest.
All Deskpro migrations are conducted securely over HTTPS encryption. Compliant with ISO 27001 and GDPR standards.
We ensure that all of the fields, including custom fields, are correctly mapped to the right destination in Deskpro.
Compliance certifications and regulations
Help Desk software that suits your budget
Our comprehensive Team plan provides the all the fundamental features needed to operate a robust help desk. Professional and Enterprise, our next tier plans, simply offer additional service level benefits to our already extensive platform.
OUR PLANS START FROM
$29
per agent/month
FREQUENTLY ASKED QUESTIONS