Your Self-hosted Help Desk for Complete Control

One platform, built to handle every conversation on any channel. Powered by AI and deployed securely for complete control & convenience.

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World-leading organizations trust Deskpro

BitDefender
NEC
Siemens
Apple
1&1 (IONOS)
Brown University
Arrow
HMRC
Cult Beauty
USA Soccer
Airbus
NHS
Garmin
AON
Green Dot Public Schools
Valve
Pure
Volkswagen
Hotel Chocolat
Vairkko
NaturalPoint (OptiTrack)

The Self-hosted help desk solution you can depend on

Simplify internal and external support with one platform. See how Deskpro centralizes support across channels, automates workflows, and grows with your team — all while meeting your unique security requirements.

Complete data control and privacy

Run the help desk entirely on your own servers behind your corporate network or VPN, keeping sensitive tickets (e.g. financial, medical, legal info) fully in your control.

Robust security customization

Implement your own firewall setups, encryption, authentication protocols, and IP-whitelisting; plus get full audit logs and password-policy control for enhanced compliance.

Reduced attack surface

By keeping services local and avoiding external dependencies, you minimize exposure to third-party vulnerabilities.

Full auditability & compliance readiness

Have transparent data location, audit trails, and security controls, helping you meet GDPR, HIPAA, PCI-DSS, and other regulatory standards.

Compatibility with different infrastructure

Choose the hardware, operating system, and hosting setup that align with your IT strategy without being locked into a single vendor’s ecosystem.

Full data control

With self-hosted, you decide where your data lives, how it’s stored, and who can access it.

Flexible backup and recovery

Control your own backup regime using familiar tools for MySQL and file backups—with the option to back up while the system stays live.

On-Premise Controller

A user-friendly, web-based GUI lets sysadmins deploy, update, scale, monitor, manage multiple instances, and apply one-click upgrades, all without touching the command line.

Use cases

Use Deskpro across all your teams

Deskpro is highly customizable to fit your organization's specific needs and improve communication with your end-users, whether they're internal or external.

Customer Support Software Capture every message for unparalleled support

Deliver personal customer support experiences across every channel with help desk software that scales with you.

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Self-Service Support Software Help customers to help themselves

Deskpro keeps customers happy with access to 24/7 support content. Create, publish and manage your self-service content from one place.

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Internal Help Desk Software Exceptional support begins with your team

Give your company an internal help desk software that delivers first-rate support and improves employee happiness across every team.

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Sales & CRM Software Elevate sales and support efforts with a CRM and help desk

Deskpro's CRM help desk software enables organizations to manage customer relationships effectively, centralize customer data, and streamline sales processes.

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Your data, your rules

Deploy Deskpro anywhere

Whether you need rock-solid data sovereignty, maximum control, or a hands-off solution, Deskpro adapts to your requirements.

Cloud

  • Quick Setup: Get started in minutes.
  • Managed: We handle updates and security.
  • Global: Available worldwide.
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Private Cloud

  • Your Cloud: Deploy on AWS, Azure, GCP, etc.
  • Full Control: Customizable infrastructure
  • Feature Parity: All the same features
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Self-Hosted

  • Ultimate Control: Run in your data center.
  • Secure: Ideal for strict security needs.
  • Compatible: Air-gapped, firewall, and proxy ready.
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Don't just take our word for it

Thousands of teams are already delivering unforgettable support with Deskpro.

Verified Customer

Deskpro's support team was and still is A-tier, quick to help with customization questions, squash bugs, and follow up when needed!

Verified Customer

Customer support has always been responsive, and is open to feedback as well. The company has a knowledgeable team of experts who can support you along the way -- from implementation to ongoing maintenance and services.

John S.

It is a great help desk software that helps you with everything you want and rely on. Helps you to solve your issues and answer all your questions. It also has live chat that helps you get the answers quickly.

Fabian M.

Since we implemented this platform in our business system we can effectively provide excellent customer service and have a powerful and flexible very professional technical assistance software, which supports the entire team and arms and trains them with the tools that They need to solve any problem together, we can also provide better support using intelligent automation tools for the technical assistance service, thus eliminating repetitive tasks, saving time and reducing costs. It's a powerful multi-channel interface with which nothing slips through the cracks, making it easy to capture every interaction in the same place, no matter where it occurs.

Mark M.

Its made dealing with customers very simple and sharing notes, emails and other comms with other internal departments has been really helpful. But the most significant benefit is the automation and snippets. We have reduced our response times significantly and improved our customer service levels.

Paul C.

Deskpro has transformed how we work on a daily basis, we had previously been using a custom built Help Desk system and their support was awful, since moving to Deskpro the support has been fantastic and all our requests have been accommodated.

Andrew S.

Affordable help desk will all the features we need. Being browser-based, and with the ability to submit requests via email, means our staff and students have easy access to our support systems. It provides a large range of features.

Conar D.

I've been using Deskpro for a couple years now and overall, my experience with it has been very positive. Deskpro allows the end user to not only create their own custom lists and how to view the tickets themselves, but it also allows the user to create their own custom functionality when responding to tickets/adding notes. I feel that it's Help Center/Knowledge Base is very simple to use as well.

Emma C.

As a company, Deskpro has really transformed how we work, everything we need is implemented. The forms which have been created for us to use have everything we need. It's so simple and just works!

Carlos P.

I like the software tool Deskpro Messenger allows me to provide excellent support to my website visitors anywhere, I can access the essential functions of the support service from a unique and intuitive interface, which I can incorporate where I need it most.

Cathleen V.

There are many upsides to using Deskpro. Emails alert you when you receive ticket assignments. It's easy to use. There are many customizable options. I use it everyday. It is integrated with our work platform and makes helping staff easier.

Verified Customer

The range of features in Deskpro is broad for a small to medium sized business. Staff can learn to use Deskpro in short amount of time and the UI is visually supportive of workflows/processes that accommodate staff needs.

John C.

The software offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities.

Verified Customer

Deskpro has helped me and my team to keep track of all of the requests that came in. The reporting tools are great too, as it helps us to track different stats.

Manan C.

Identifying all the different organisations the help desk is dealing with which is really helpful. Having DPQL allows you to customise your reports to your needs - which is helpful when providing with monthly/yearly reports to the management.

Verified Customer

Deskpro is an incredibly customizable help desk solution which is something we appreciated alot. While the implementation phase was rather long, at the end of the day we got exactly what we needed at a fair price.
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Take full control of your help desk, your way

Discover how Deskpro’s self-hosted deployment can meet your exact security, compliance, and customization requirements.
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