1
Self-Service Learning
Candidates can utilize specialized video content, as well as the full and comprehensive Agent guides on our Help Center, to revise for the exam.
2
Agent Training Webinars with Q&A
We give your agents access to our exclusive weekly webinars to receiving training and a Q&A session with one of our Deskpro Certification Trainers.
3
Valuable Training Materials
Your Agents get a past paper to get an idea of the types of questions they will face. Plus a mock exam, which lets Agents get used to the test conditions before sitting the real exam.
4
Proctored Exam Conditions
Once an Agent feels prepared for the exam, they can take it online at a time that suits them.
We use a secure online proctoring service to ensure the correct agent is sitting the exam, alongside remote monitoring to reducing cheating.
5
Your Team of Trusted & Certified Agents
Every agent who successfully passes the exam, receives a certificate valid for 2 years.
You can be sure that your Deskpro Certified Agents understand how to provide incredible support to your users and increase resolution rates.