Become a Deskpro-certified product expert

Our certification program helps agents to be recognized for their proficiency in Deskpro.

Through in-depth video training, guides and a proctored exam, you can trust that your agents understand how to use Deskpro efficiently.

Ensure your support team is better than your competitors'

Confident Agents

Deskpro certification gives you and your agents the confidence that they understand your helpdesk software and a certificate to prove it.

Expert Team

Improve your efficiency and effectiveness with a team of certified agents and helpdesk leaders.

Learning Plan

Whether you have new hires, or current agents who need to refresh their knowledge, certification ensures your team is always validated. Perfect for individual growth and learning.

Get Certified

The Deskpro Agent Certification Exam allows your agents to become officially certified as trusted and trained helpdesk agents.

Certification costs $199 per agent.

Professional plans receive a 25% discount and Enterprise plans get Certification free for all agents.

Self-service video learning

Candidates can utilize exclusive video content, as well as the full and comprehensive Agent guides on our support Help Center, to help revise for the exam.

Exam & Proctoring

Once an Agent feels prepared for the exam, they can take it online at any time that suits them.

We use a secure online proctoring service to ensure that the correct agent is sitting each exam and monitor them during the test to reduce cheating.

Trusted certified agents

Every agent that successfully passes the exam, receives a certificate valid for 2 years.

You can be sure that a Deskpro Certified Agent understands the best way to use the software effectively and efficiently.

Show your skills

By having a Deskpro Certified team who all understand the best way to use the helpdesk software, it helps your organization and your agents to best serve your customers.