Scale your customer support with self-service knowledge base software
Expectations of customer support have changed. Customers expect to get instant answers 24/7. Knowledge base software enables you to grow and scale your support. Self-service support provides your customers with helpful answers whenever they need them. Reducing the number of tickets that your agents receive and making your customers happy.
Choice of Deployment
Deskpro is one of the few knowledge base systems that you can choose to run in the Cloud (Hosted) or On-Premise (Self-Hosted). Same great product, just different deployment.
We run your knowledge base software from secure data centers. All updates are automatic. Bandwidth costs covered.
You can deploy your knowledge base software system from your server infrastructure. Full control of your data. Full source code.
If you can't decide between Cloud or On-Premise knowledge base software you can always switch later. Deskpro makes it easy for your team to migrate between the two.
International self-service support
Provide customer support in different time-zones and languages from one central helpdesk.
Provide support to different brands, products or services with unique portals you can manage from one software.
Over 25 languages for agent and portal, plus provide multi-language knowledge base content.
Department & Teams
Group articles into different categories and set-up permission groups to gate access to certain content.