With Deskpro's PagerDuty integration, your agents can track events that impact your customers directly from your help desk. With features including:

• Incident Creation: Seamlessly create a PagerDuty incident upon receiving customer complaints without switching between applications, ensuring a swift response to problems.
• View Incidents: Obtain crucial insights about ongoing incidents, enabling easier customer updates about their progress.
• Edit Incidents: Keep your incidents updated with real-time information, providing your engineers with the latest details to aid their resolution efforts.
• Create Comments: Interact with your engineers who use PagerDuty with comments, facilitating mutual updates without leaving the Deskpro interface.