MiiTel is a cloud-based telephony and conversation intelligence platform that helps businesses manage calls while capturing insights from customer interactions.

The MiiTel integration brings cloud calling and communication workflows into Deskpro, allowing teams to manage calls, tickets, and customer conversations in one place. In practice, it connects your phone system directly to your help desk, automatically logging interactions and surfacing customer context for agents.

Key features include:

• Inbound Call Pop-Ups: Agents receive real-time notifications in Deskpro when a call comes in, helping them respond quickly without switching tools.
• Automatic Ticket Creation: Every incoming call automatically creates a ticket in Deskpro, ensuring all interactions are tracked and easy to follow up on.
• Customer Identification: When a call is received, Deskpro displays the caller’s phone number and related customer details, giving agents immediate context.
• Unified Voice & Messaging (WhatsApp): Use the same MiiTel number for both calls and WhatsApp messaging via Deskpro, creating a consistent contact point for customers.
• Omnichannel Communication Hub: Manage voice calls and WhatsApp conversations together in Deskpro, reducing the need for multiple tools and improving team efficiency.
• Consistent Customer Experience: Customers interact with a single number across channels, making communication clearer and more seamless.
• Flexible Widget Integration: MiiTel can be embedded in Deskpro using a custom widget, allowing teams to tailor how and where calling functionality appears in the agent interface.