The KrispCall integration brings cloud calling and SMS into Deskpro, so teams can manage conversations and tickets in one place. In practice, it connects your phone system directly to your help desk, giving agents full visibility into every interaction.

Key features include:

• Click-to-Call & Inbound Calling: Agents can make and receive calls using KrispCall while working in Deskpro, reducing the need to switch tools.
• SMS Messaging: Send and receive text messages alongside tickets, helping teams support customers across channels.
• Automatic Ticket Logging: Calls and messages can be automatically logged to Deskpro tickets, making it easy to track conversations and follow up.
• Call Notes & Recordings: Notes taken during calls, along with recordings and voicemails, are attached to tickets for full context.
• Caller Identification: When a call comes in, agents can instantly see who’s calling, along with their history and related tickets.
• Call Activity Tracking: Access logs with call duration, timestamps, and outcomes to maintain a clear record of interactions.
• Unified Workspace: Bring voice, SMS, and ticketing into a single workflow, helping agents stay focused and efficient.