Bubble365 by Red Cactus is a telephony integration platform that connects phone systems to the business tools your team already uses.

The Bubble365 integration brings your existing phone system into Deskpro, so agents can see who is calling and handle the call from the help desk. When a call comes in, the call panel opens in the Deskpro top bar with the caller's details and the colleague who last spoke to them.

Key features include:

• Caller Identification: When a call comes in, Bubble365 matches the number to an existing Deskpro contact, so agents know who is calling before they answer.
• Last Contact & Call History: See when the caller last got in touch and which colleague they spoke to, giving agents context before they say hello.
• Call Control: Answer, hold, transfer, and end calls from the Deskpro top bar, provided your telephony platform supports call control.
• Call Notes: Agents add notes while they talk, so colleagues can see what was discussed.
• Call Logging: Call details are saved against the contact in Deskpro, keeping a record of every call without manual entry.
• Contact Search & Ticket Creation: Search Deskpro contacts from the call panel, open a contact, or create a ticket in one click.
• Works With Your Phone System: Keep the telephony platform you already use, with support for more than 90 platforms.