The Aircall integration brings seamless voice support into Deskpro, enabling agents to manage phone conversations without ever leaving the help desk. Key features include:

• Make & Receive Calls: Agents can place and answer Aircall calls directly within the Deskpro interface—no need to switch between apps.
• View Call History: See recent call activity and logs tied to the user or ticket, providing instant context for better support.
• Automatic Ticket Logging: Aircall calls can be automatically logged as Deskpro tickets, making it easy to track and follow up.
• Caller Identification: Instantly identify the customer when they call, surfacing their profile and ticket history in real time.
• Unified Workspace: Combine voice and help desk workflows into one platform for more focused, efficient customer interactions.

With the Aircall app, agents can deliver faster, more personalized service—backed by full context and fewer distractions.