Please select one of the following options:

1) Quick Guide to Installation DeskPRO v4
2) Quick Guide to Upgrading from DeskPRO v3, v2 or v1
3) Quick Guide to Keeping DeskPRO v4 up to Date

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# Quick Guide to Installing DeskPRO v4               #
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(Do not perform these steps if you are upgrading to DeskPRO v4 from an earlier version)

1. Extract the DeskPRO files to your web server
2. Make sure the /data folder is writable by the server
3. Create a new MySQL database.
4. Copy /config.new.php to /config.php
5. Edit /config.php with a text editor and insert your database details near the top.
6. Open the URL to DeskPRO (e.g. http://localhost/deskpro/ or http://yourdomain.com/deskpro/) in your web browser and the install wizard will automatically start.

USING LINUX?
  | - 7. Schedule a cron task to run /cron.php every minute

USING WINDOWS?
  | - 7. If you are using IIS, check you have URL Rewrite installed: http://www.iis.net/downloads/microsoft/url-rewrite or delete web.config
  | - 8. Run /schedule.bat to create a scheduled task that runs cron.php every minute

Done!

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# Quick Guide to Upgrading from DeskPRO v3, v2 or v1 #
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1. Extract the DeskPRO files to your web server
2. Make sure the /data folder is writable by the server
3. Create a new MySQL database. (DeskPRO imports data leaving your existing database untouched *)
4. Copy /config.new.php to /config.php
5. Edit /config.php with a text editor and insert your *NEW* database details near the top.
6. Further down the file, find the section titled "DeskPRO Import", enter your *OLD* database details

USING LINUX?
  | - 7. Either Use SSH to connect to your server or if you have a local install open a new terminal window.
  | - 8. Change to the DeskPRO v4 directory. For example: cd /var/www/DeskPRO
  | - 9. Execute the command: /usr/local/bin/php import.php
        (The location of PHP will depend upon where you have PHP installed; update appropriately)

USING WINDOWS?
  | - 7. From the Start menu choose "Run" and enter "cmd.exe"
  | - 8. Change to the DeskPRO v4 directory. For example: cd "C:\wamp\DeskPRO"
  | - 9. Execute the command: "C:\wamp\bin\php\php5.3.0\php.exe" import.php
       (The location of PHP will depend upon where you have PHP installed; update appropriately)

10. Follow the on-screen instructions.
11. Log into DeskPRO v4 using your browser

USING LINUX?
  | - 12. Schedule a cron task to run /cron.php every minute

USING WINDOWS?
  | - 12. Run /schedule.bat to create a scheduled task that runs cron.php every minute

Done!

* For very old DeskPRO installations (released before 17th Setember 2008 - DeskPRO v3.2.2 and earlier) the
system will need to upgrade your existing installation. The upgrader will alert you to this and recommend
appropriate backup options. If you are running a trial upgrade to DeskPRO v4 and are leaving your current
DeskPRO v3 operational; you should clone your current DeskPRO v3 database before running an import.

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# Quick Guide to Keeping DeskPRO v4 up to Date       #
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DeskPRO includes a web based upgrader that will let you upgrade DeskPRO. Go to the Admin Interface
home page and select "Click here to upgrade your helpdesk".

Done!

If your helpdesk does not have internet access you may need to perform an upgrade manually:

USING LINUX?
  | - 1. Either Use SSH to connect to your server or if you have a local install open a new terminal window.
  | - 2. Change to the DeskPRO v4 directory. For example: cd /var/www/DeskPRO
  | - 3. Execute the command: /usr/local/bin/php upgrade.php
        (The location of PHP will depend upon where you have PHP installed; update appropriately)

USING WINDOWS?
  | - 1. From the Start menu choose "Run" and enter "cmd.exe"
  | - 2. Change to the DeskPRO v4 directory. For example: cd C:\wamp\DeskPRO
  | - 3. Execute the command: "C:\wamp\bin\php\php5.3.0\php.exe" upgrade.php
       (The location of PHP will depend upon where you have PHP installed; update appropriately)

Done!

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# Getting Help and Submitting Bugs                   #
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If you encounter a bug or an error, please email us with as much detail as you can to support@deskpro.com

To receive technical support, email support@deskpro.com or visit our helpdesk at http://helpdesk.deskpro.com/