# New: Email Reply Codes

Agents can now perform actions on tickets by entering special reply codes to the top of their emails. Here's an example assigning an agent, setting the awaiting agent status, setting the priority adding a note:

#agent john@example.com
#status agent
#priority urgent
#note
John can you take a look at this asap.

Refer to our knowledgebase for a full list of reply codes you can use:
https://support.deskpro.com/kb/articles/161