# New: New keyboard shortcuts

New keyboard shortcuts are available on the ticket tab to allow you to perform common tasks even faster.

`alt+r`: Sends your reply
`alt+s`: Opens the snippets directory
`alt+o`: Opens the reply actions menu
`alt+u`: Sets the reply action to Awaiting User
`alt+a`: Sets the reply action to Awaiting Agent
`alt+d`: Sets the reply action to Resolved
Note: For Mac users, use `ctrl` instead of alt.

View all of the keyboard shortcuts by clicking the keyboard icon in the top-right of the window