Get the core agent functionality on iOS and Android smartphones.
Use DeskPRO's smart automation to send mobile text alerts to agents about critical tickets.
The agent UI can be configured to make the most of screen sizes from tablet to giant monitor.
Access your existing ticket filters and view individual tickets in detail - even download attachments to your smartphone.
Stay in the loop with real-time ticket updates.
Change ticket properties, reply to users or create agent notes.
Send mobile text message alerts to your agents with a Twilio or Clickatell account. Setting up the integration takes minutes.
Configure the alerts you want using DeskPRO's powerful, flexible automation system, so agents only get text alerts about important tickets.
Mobile text messaging gets through even when agents don't have mobile data or Wi-Fi coverage.
Agents get notified of new tickets by email, and can help the user just by replying in any email client. So you can solve tickets even from that old BlackBerry.
Simple email action codes at the top of a message enable agents to change ticket status, assign to another agent, add labels and more: 17 different actions in total.
Don't have the screen space for the filter pane? Collapse it so it's only displayed when you need it.
Smaller display? Combine the list pane and content pane into a single column to save space.