Mobile

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Your helpdesk in your pocket

Great customer service doesn't stop when you leave the office. DeskPRO is designed to enable agent productivity on mobile, tablets or notebooks.

Mobile apps

Get the core agent functionality on iOS and Android smartphones.

SMS integration

Use DeskPRO's smart automation to send mobile text alerts to agents about critical tickets.

Flexible interface

The agent UI can be configured to make the most of screen sizes from tablet to giant monitor.

Introducing DeskPRO Mobile

DeskPRO comes with free native smartphone apps for iOS and Android devices, giving your agents an interface designed especially for mobile.

Browse tickets

Access your existing ticket filters and view individual tickets in detail - even download attachments to your smartphone.

Ticket notifications

Stay in the loop with real-time ticket updates.

Edit and reply

Change ticket properties, reply to users or create agent notes.

Get the app
Page DeskPRO app for iOS Page DeskPRO app for Android

SMS alerts

Send mobile text message alerts to your agents with a Twilio or Clickatell account. Setting up the integration takes minutes.

Configure the alerts you want using DeskPRO's powerful, flexible automation system, so agents only get text alerts about important tickets.

Mobile text messaging gets through even when agents don't have mobile data or Wi-Fi coverage.

Learn more
Manual Sending SMS alerts

Work from email

Agents get notified of new tickets by email, and can help the user just by replying in any email client. So you can solve tickets even from that old BlackBerry.

Simple email action codes at the top of a message enable agents to change ticket status, assign to another agent, add labels and more: 17 different actions in total.

Learn more
Manual Replying to tickets by email

Fits any screen

DeskPRO's agent interface can be configured to get the most out of any sized screen, from tablet to giant desktop monitor.

Collapse and hide panes

Don't have the screen space for the filter pane? Collapse it so it's only displayed when you need it.

1-column view

Smaller display? Combine the list pane and content pane into a single column to save space.

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