DeskPRO for Managers

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Get serious about customer service excellence

Stay on top of your support workload with agent management features and enterprise-grade reporting.

Get the overview you need

Powerful reports

Fast answers to common questions are available at your fingertips. Create detailed reports including graphs and charts. Export data to CSV or PDF.

Agent performance

Monitor agent activity, hours worked, billing and ticket satisfaction scores.

Responsibility for each role

Divide up the helpdesk and control access with departments and permissions.

Agent permissions

With fine-grained agent permissions, you can control exactly what functions and tickets each agent can access.

Compartmentalise sensitive information. Limit trainee agents until they're ready for more responsibility.

Powerful report builder

The Report Builder offers 50+ built-in reports that you can customize with pull-downs to display data in thousands of combinations.

Need more precision? Use the simple DPQL query language to make reports with exactly the right data for each stakeholder.

Agent monitoring and productivity

Audit what your agents do and how long they spend actively using the interface. Improve agent effectiveness with easy-to-use automation features like macros, snippets and mass actions.

Billing reports

Break down billing and time charges by agent, person, or organization.

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