DeskPRO supports the open SAML standard, so your users or agents can log in to the helpdesk with account details from an external source.
DeskPRO's flexible authentication system can handle any account management scenario.
You can use SAML instead of standard DeskPRO accounts, or alongside. Combine any of 20+ alternative authentication systems, with separate settings for agents and users.
Enable true Single-Sign On: once users have logged in with the identity provider, they are logged in automatically to DeskPRO.
We don't charge extra for advanced features. SAML authentication support is included for all DeskPRO customers.