When a user has a problem, they want to resolve it as fast as possible. Don't make them register for a new account to use your portal.
With the Facebook authentication app, users can sign in with the account they already have.
DeskPRO enables you to offer multiple login types.
You could require all users to log in with a Facebook account, or offer it as a convenient alternative to a DeskPRO account, alongside any of 20 other supported account types.
Adding our pre-built Facebook app to your helpdesk only takes a couple of minutes.
You can use any supported authentication source for users, agents or both.