Help to Grow: Digital your SME with Deskpro
Welcome to Deskpro, helpdesk software designed with SMEs in mind and official digital technology vendor for HM Government's Help to Grow: Digital Scheme.
Our software boasts a customer relationship management system with powerful features that will boost your sales and support processes.
*Maximum of £5,000 off the first 12 months of Deskpro software. Terms & Conditions apply.
Deskpro is the first choice digital software for SMEs across the UK
...as well as for other industry-leading enterprises
Innovative Helpdesk Software
What is Deskpro?
Deskpro is robust omni-channel helpdesk software that helps you manage customer relationships and support.
Our software provides an optimum environment where you can establish and nurture customer relationships, no matter the size of your team.
Take your business to the next level; boost performance, increase profits and productivity with powerful features.
Don't settle for inefficiency
Drive profits with productive software
With Deskpro, you can say goodbye to the stress of a shared email solution whilst simultaneously staying on top of all your support needs.
You may have never considered helpdesk software for your business, but Deskpro provides a fully-integrated CRM system alongside multi-channel support software. Have all the technology you need to grow your business in one intuitive interface.
Trackable and transparent conversations
Organised email inbox
Provide exceptional customer support
Fully-integrated CRM and support software
In-depth reporting interface
Deskpro are a UK Government approved software provider
Our London based team are always happy to help
We're headquartered in Wimbledon, London and our friendly customer support team are always here to help with any issue you encounter.
As an UK based SME ourselves we understand just how important efficiency and productivity is to a growing business. Our team are made up of highly dedicated developers, designers and support specialists who are committed to producing incredible software.
Deskpro is regulated and recognised by these bodies
You can rest assured that our software is secure, compliant and well regarded.
Deskpro operates with bank-level security practices to keep your data secure and protected.
Aims & Purpose
What is Help to Grow: Digital?
The Help to Grow: Digital scheme aims to give SMEs across the UK the tools they need to grow. Research shows that technology can increase sales by around 18% per employee over the course of three years.
Free, online support will teach businesses how technology can help them save time and money. As well as offering vouchers for 50% off productivity enhancing digital technologies, like Deskpro, that build customer relationships and increase sales.
The interface is so useful and easy to understand, Deskpro is one of the easiest helpdesk softwares I have ever used. It's been a really good move, I can't fault Deskpro.Darren BanfiCairn Group, Newcastle
How could helpdesk software benefit your business?
Deskpro boasts a multitude of powerful features that will make your business more efficient and productive whilst unifying all of your support software into a singular, intuitive interface.
Consolidate all your channels of communication for a highly efficient support software.
Boost selling capabilities and efficiency with software that lets you automate dozens of actions.
In-built reporting provides valuable insights which let you track customer behaviour and sales flows.
Deskpro's UK based customer support team are there for your every need and are always happy to help.
Is your business eligible for a 50% discount on Deskpro's software?
To be granted a digital technologies voucher by HM Government's Help to Grow: Digital scheme, your business must meet the following eligibility criteria:
Have between 5 and 249 employees.
Be registered in the UK at the relevant Companies House or are a registered society listed on the Financial Conduct Authority's Mutuals Register.
Have been trading for more than 12 months prior to the application date.
Be purchasing the approved software for the first time, businesses are not permitted to purchase software they already own or have an active subscription to.
If you meet their criteria, you could be eligible for the following:
Eligible businesses can benefit from a voucher that covers the cost of 50% off digital technologies, to a maximum of £5,000, for the first 12 months.
The scheme offers free and impartial online guidance and support for SMEs to help identify their digital technology needs. Including accessing technology purchasing options and implementing new technologies into their operations.
How could the Help to Grow discount work for you?
Whether you have 10, 20 or 100 agents, choose the helpdesk configuration that suits your business best. Our Team plan provides all the essential CRM and helpdesk features for an SME whilst ensuring you maximise your discount, or if you require additional features choose to apply your voucher on one of our other plans.
If you're eligible for a Help to Grow: Digital voucher, here's what you could end up saving on one of our plans if you select Deskpro as your digital technology:
Deskpro is a great product that has enabled our support team to work much more efficiently; the software is very intuitive and easy to get to grips with.Anthony EvansIken Business, Bristol
Multi-Channel Helpdesk Software
Capture every message seamlessly
Customers want truly smooth, multi-channel support, so you need a helpdesk that can keep up. With Deskpro, customers can contact you however they need, and you can manage all support interactions in one intuitive interface.
Every customer request or conversation is owned, transparent, and resolvable.
Connect with customers and resolve issues in real-time on live chat.
Support your customers' needs on the platforms they depend on.
Make supporting customers over the phone simple with intelligent call center software
Dynamic forms capture the relevant information your agents need to solve any issue.
No need to change software in the future as Deskpro easily keeps up with the influx of tickets from growing businesses.
Your CRM platform is in-built into your helpdesk so you can operate your support and sales teams from a singular platform.
All your tickets can be answered from one platform; spend less time switching between applications and channels.
Productivity & Efficiency
Boost efficiency with essential automations
Automate powerful actions to be triggered by helpdesk events saving your SME valuable time and reducing the strain on your agents as your organisation grows. Eliminate time-consuming repetitive tasks whilst improving the quality and efficiency of your agent responses.
Optimise your support with productivity tools
Your agents will be armed with time-saving tools that completely transform the way they work; Deskpro's automations make agents more efficient and effective problem solvers.
We chose Deskpro because we wanted a helpdesk system to give us the flexibility to improve our productivity as well as provide a human element to our customer support.David Brooks247Time, Leicestershire
Design reports to track your performance and generate actionable insights
Deskpro's in-depth reporting interface allows you to construct a wide range of custom reports to monitor your performance and provide rich insights into customer behaviour and the sales process.
Gain sales insights from your organisation's metrics
Deskpro enables you to track the customer experience from browsing to purchase. All your customer data is stored in their accounts to be associated with any support queries they create.
Display data about customer behaviours on your custom dashboards and keep on top of your statistics, from sales, to support, to customer feedback. View all your helpdesk activity to give you valuable insights and identify areas of improvement for your organisation.
Highly rated UK customer support
We take customer support seriously
We are a team of customer-focused superheroes on a mission to build and support the world's best helpdesk software.
Our UK customer support team are highly rated and pride themselves with resolving any issues you encounter as quickly and painlessly as possible.